Support Technical

KPLAWUE ROBERT WILLIE

NORCROSS, GA 678-***-**** ********@*******.***

Network Support

A Network Support position that will afford me the opportunity to employ my technical skills and experience to design, support and manage network infrastructure that meets business needs and requirements; promoting business growth and development and lowering the total operating costs of the business.

TECHNICAL SKILLS

Network Support, LAN and WAN troubleshooting

Network protocols: TCP/IP, DNS, DHCP, VLAN

Routing Protocols: RIP, OSPF, EIGRP, BGP

Configure and Support STP, MSTP, VLAN, Trunk Port, VTP

Windows XP, 7, Office

PROFESSIONAL EXPERIENCE

Sagenet, Marietta, GA (Contract) 3/2016 – 4/2016

Tech Support

Provide user phone support

Troubleshoot and solve problems

Komac Technologies, Marietta, GA (Contract) 3/2013 – 10/2015

Network Support

Install and configure network infrastructure

Identified and troubleshooted PC hardware and software issues

Provided technical support to thousands of corporate and government IT departments

Solved problems where standard procedures failed

Chemfree Corporation, Norcross, GA 2/2010 – 10/2014

Production Line Technician

Built biomedical machines

Serviced machinery

Inventory, shipping/receiving

Ciba Vision, Duluth, GA 5/1993 – 3/2008

Lens Inspector

Operated lens grinding machines

Inspected and verified lens requirements

EDUCATION

Gwinnett Technical College, Lawrenceville, GA 2014

CompTia A+ Certification

Network+ Certification

CCNA Certification

CCNP (anticipated completion: 4/2016)

Devry University, Decatur, GA 2008

BS Biomedical Engineering Technology

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