River Edge, NJ *****
Contact:201-***-****
Email:**********@*****.***
Mercy Punnoose
Profile
Six (6) + years of software experience in IBM Mainframes.
Very strong in Analysis, Design, Coding, Production support, Testing, Quality assurance.
Having working Domain experience in the areas of Telecom and Healthcare.
Extensive knowledge and work experience in COBOL,CICS, DB2, JCL, and VSAM.
Extensively used debugging tools such as XPEDITOR and INTERTEST.
Hands on experience on DB2 tools such as SPUFI, FILE-AID, DB2 PLATINUM.
Expertise in using configuration management tools ENDEVOR.
Expertise in using scheduling tool CA-7.
Excellent knowledge of both Batch and Online Systems running on Mainframes.
In-depth working knowledge of the software development life cycle (SDLC).
Skill Set
Languages: COBOL, JCL, ISPF Panel Programming & SQL
Access Methods: VSAM
Database:DB2
Tools &Utilities: ENDEVOR, FILE MASTER PLUS, INTERTEST, SPUFI, PEGASYS, Platinum tool DB2, CA7,CONTROL-M,TSO/ISPF and SMART TS.
Other Tools: RPM (Rational Portfolio Manager), Remedy 7.6 and Clear quest.
Domain Expertise:Healthcare and Telecom
Education
Bachelor of Engineering (2005 – 2009) : Cochin University of Science & Technology
XIIth Board : Higher Secondary Board, Kerala, India
Xth Board : Kerala State Board
Professional Experience
Sep 09 – Nov 15, Team Lead/Application Programmer IBM India Pvt. Ltd. India
IBM INDIA Private Limited.
Worked for two clients in IBM-Express Scripts/Medco & CenturyLink
Client : Express Scripts,Healthcare
Date : Sep 2009 – Feb 2015
Role : Application Programmer, Team Lead
Environment:
Language
Mainframe-COBOL, JCL
Operating system
z/OS
Database and tools
DB2,CA-7,FILE-AID,ENDEVOR
Description : Express Scripts is a leading pharmacy benefit manager (PBM) with the nation's largest mail order pharmacy operations i.e. fiscal intermediaries that specialize in the administration and management of prescription benefit programs. Express Scripts assists its customers to moderate the cost and enhance the quality of prescription drug benefits provided to members nationwide. Express Scripts processes hundreds of millions of pharmaceutical claims per year. In addition they run mail order fulfillment centers and provide other services to health plans.
Worked for the mainframe application ITP(Integrated tape processing).The Integrated Tape Processing (ITP) system was created to dynamically generate COBOL/DB2 programs and JCL which, when executed, create billing files that are delivered to clients and third party vendors in a particular formats approved by the clients. For every new clients a new setup connection is established. Production entry will be created and will move the transmission setup to production.
Major work done:
Worked on Layout change request for MVP client and Healthnow-Online screen changes.
Done production updates for both onshore and offshore resources in CICS screen.
Worked on major Integration request as part of Medco to Express Scripts migration-Cobol-DB2 program changes.
Completed Coventry project to accommodate the limited records in output file.
SDI to ST server conversion request.
Delivery based Responsibilities:
Preparing Impact Analysis document and Estimation Documents for various change requests.
Understand technical architecture, functionality of all modules and their inter – dependencies.
Creation of Lower level design documents as per specifications.
Written new programs and changed existing programs using Cobol-DB2.
Perform Peer review and log any issues and track till it is closed.
Deliver new and innovative high quality solutions to clients in response to varying business requirements.
Quality processes and attending audit meetings.
Communicate activities/progress to onshore and offshore manager.
Mentoring and helping new team members at various stages of project execution and application knowledge transfer. Ensure Project Process compliance.
Create and maintain documents that helps to better understand existing systems.
Created case study of various issues encountered in production cycle.
Used CA-7 tool to schedule the mainframe jobs.
Used Easytrieve for file corrections.
Client : CenturyLink,Telecom
Date : March 2015 – Nov 2015
Role : Team Lead
Environment:
Language
Mainframe-COBOL, JCL
Operating system
z/OS,MVS
Database and tools
DB2 PLATINUM,SPUFI,REMEDY,CONTROL M,TSO/ISPF,SDSF
Description : Centurylink is a leading communication service provider of broadband, entertainment and voice services to consumers and businesses across the country. The company is one of the largest local exchange telephone company in the United States (based on access lines).
Handled five mainframe applications-CDW,SAMI,PAY-PHONE,TUT & RBL. CDW is a corporate, shared database, which integrates QWEST billing, service order, network, revenue and usage information as well as external data and provides customer and product data for decision making and reporting across the company. RBL is a Mainframe and Midrange application. EMBARQ provides cable services to other CLECS in the states where EMBARQ is licensed. CSPRS receives input from eighteen different source system, the input are compared against the EMBARQ service standards and penalty is calculated for the OCN for which standards are not met. PUC has mandated to publish the report on 20th of every month, failure to publish the report in scheduled date and time involves huge penalty for EMBARQ.
Major work done:
Part of CenturyLink transition to IBM and was the coordinator for DWBI tower.
Handled PASE (production support) and have worked on Informatica, Control M,Unix.
Worked on database update request (both test and production) for RBL application.
Monitoring production jobs in Control – M for mainframe and other applications.
For RBL application worked as an on call and resolved production database issues quickly and effectively.
Prepared test database environments and performed data refresh.
Delivery based Responsibilities:
Coordinating with onshore and offshore management during transition period.
Helped project members with VPN installation and issue fixings.
Document all details on software installation, issue fixing, access details and placed in project share point for future reference.
Used NDM(Connect direct) for transferring the datasets across the regions.
Undertook KT sessions required during the transition period for supporting DWBI pase applications.
Have scheduled and maintain the logs for trainings in DWBI tower applications during transition period.
Attended KT session on CTL Webex and remedy training.
Interviewer for mainframe technology for the entire CenturyLink Account.
Used to do project management in project manager absence.
Supports wide range of Mainframe Applications and handle activities related to Applications Production Support (PASE activities)
TRAININGS
AHM 250 & 520 Certification.
Introduction to REXX training at IBM India Pvt Ltd.
Qpace Certification
References: Available upon request