Microsoft Office Technical Support

ROBERT ORTIZ

* ********* ****** ● Lynbrook NY ***63

516-***-****● *********@*****.***

IT Administrator with strong professional experience in the design, implementation and ongoing administration of IT infrastructures. Obtain and lead every aspect of professional Admin IT initiatives, gathering requirements, system specification and development for an employment opportunity to improve network performance and technical support operations.

QUALIFICATIONS:

•Enthusiastic, conscientious, goal oriented, extremely motivated

•Demonstrates initiative and self-motivation to meet or exceed goals

•Creative problem solver, strategic thinker and planner, extremely organized and resourceful

CERTIFICATIONS:

•VMware Certified Associate - Data Center Virtualization May 2015

•Konica Minolta Outward Associate March 2015

TECHNICAL SKILLS:

Software:

Windows 95 - Windows 10

Windows Server 2003 - 2012

Mac OSx 10.4 (Tiger) – 10.8 (Mountain Lion)

Microsoft Office 2003- 2010

Backups – Carbonite, Norton, Seagate, LaCie

Host e-mail – Microsoft Exchange, Google mail, Yahoo mail, Windows Live

Antivirus – Norton 360\ Anti-Virus\ Internet Security, Kaspersky, McAfee, AVG

Remote support – Windows Remote Desktop, Dameware Remote Client, Novell VMware View Client 4.6/ 5.0, Kaseya, Teamviewer

Cisco VPN Client v4.6/ 5.0

Active Directory

Phone systems – Cisco

Ticket Systems - BMC Remedy/ Marimba

SAP GUI/ SAP Business Objects

LAN – DHCP, SMTP, Gateway, DNS, Subnet Mask, HTTP/HTTPS, FTP

Hardware:

Systems – Dell (Servers, Desktops, Laptops), HP (Servers, Desktops, Laptops), Mac (iMac, MacBook, MacBook Pro, MacBook Air)

Routers – Cisco, Netgear, Linksys, D-Link

Modems – Arris, Cisco

Switches – Cisco, Netgear

Firewall – Dell SonicWall

Network Printers – HP (Inkjet, Laserjet), Canon, Dell Laserjet

Network Copiers – Xerox, Konica Minolta

Dell Projector

Wireless Peripherals

Blackberry and IPhone Smartphones/ IPad and Droid Tablets

Wireless access point – Cisco Aironet

PROFESSIONAL EXPERIENCE:

Ion Computer Systems, Hauppauge, New York March 2014 – December 2015

Computer IT Technician – Contract

•Replace defective equipment

•Warranty computer equipment to manufacturer

•Relocate business Mainframe servers, switches and server racks

•Complete IT related tasks on-site as requested

Doctor Print, Hauppauge, New York July 2014 – July 2015

Desktop IT Supervisor

•Build and configure virtual servers and Wyse workstations

•Remotely support network computers to run smoothly and more secure

•Install WLAN Controller, POE Switch and Cisco Access Points

•Run Ethernet cables to Switch

•Reinstall Windows Images through Integrated NIC

•Joined Windows computers to company domain

•Troubleshoot domain log-on errors

•Add and remove users on domain server

•Reset domain passwords

•Set up and configure WLAN, SonicWall and Office365 accounts

•Set up and repair copiers remotely

Forest Laboratories INC., Commack, New York January 2013 – July 2013

Client Support Specialist

•Implemented desktop/ laptop ghosting and imaging, hardware replacements and software installs, user account configurations, user permissions, security policies and connectivity

•Plan, install and support new hire and consultant clients in workstations to ensure all users are fully functional for on-site daily business

•Troubleshooting Microsoft Office

•Setup/connect Wyse terminal workstation at sales meeting or for new hire consultants, ensure connection so all users are able to log in with their VM account

•Add/delete/modify users in Active Directory domain, deploy software and programs from server to user desktops/ laptops using BMC Marimba

•Evaluate the operation of workstations, routers, switches and other equipment for continuous stable day to day operations for network connectivity and assets are used for business

•Install drivers to local/ network printers, wireless devices and USB electronics

Computer Mechanics on Call, Oceanside, New York December 2010 - December 2012

IT Support Technician

•Support of multi-location Dunkin’ Donuts as IT provider

•Repair all defective hardware in desktops, laptops and printers

•Install/upgrade all hardware and software for customer PC and printers

•Oversee that all parts for PC and printer repairs are ordered in a timely fashion

•Maintain assigned Service Calls to customer houses and businesses

•Utilize and maintain to ensure workstations are clean and sanitized on completion

•Assist co-workers with technical assistance and professional advice

•Made network cables and full tested for customers and office use

Gifts Gifts Gifts Inc., Merrick, New York May 2007- April 2008

IT Support Technician

•Installation of warehouse PA system on SMB server over VoIP and advanced hardware devices

•Performed workstation/ network updates

•Troubleshoot technical LAN repairs

•Printer/ Fax troubleshoot

EDUCATION

Briarcliffe College Bethpage, NY

Bachelor of Information Technology May 2006

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