Customer Service High School

NesaMasoumizadeh **************@*****.***

****-**** ****** ***** – North Vancouver 604-***-****

Objective: IT Support Specialist

Profile

Over 7 years’ experience in providing network support and supporting network and troubleshooting computers and peripheral devices

Bachelor of Science in Computer Engineering, Certificate in MCSE and ICDL

Supervised, coordinated, and managed over 100 network computers

Strong communication, interpersonal, and customer service skills provide optimal user support experience

Calm, efficient, detailed with ability to multitask and problem-solve effectively

Proponent of life-long learning, constantly upgrading technical knowledge

Proficient in LAN administration and configuration of desktop hardware/software

Assembled, repaired, upgraded network, PCs and laptops; identified and resolved complex technical issues

Recognized as “The Best Employee Of The Year” atIranAvandFarCo. in 2015

Multilingual in English, French, and Farsi

Work experience

Computer Network Technician 2012-2016

IranAavndFar Co.,Karaj, Iran

IranAvandfar is One of 10 Iranian top companies producing cosmetics and health products since 1980

Experienced in Network Administration with MSServer 2003,2008, 2012,XP, 7

Managed and maintained Microsoft Exchange Server and MS Outlook Express

Planned and assembled computers in designated network as per specifications

Provided assistance via remote control service in order to resolve an issue

Installed, configured, managed FTP, Group Policy, VPN, Firewall

Prioritizedwork flow and escalated issues when appropriate

Administrated and maintainedDNS, Active Directory, DHCP

Resolved complex system problems with speed and efficiency

Help Desk Support 2009-2011

IranAavndFar Co., Karaj, Iran

Created Organizational Units, User Accounts, Groups and assigned NTFS permissions

Performed computer installations and OS configuration in designated networks

Implemented VMware ESX server to provide multiple virtual hardware

Installed, managed and configured computersand mobile peripherals

Maintained detailed records of hardware issues, performance and supplies

Provided tech-support via phone, e-mail, and ticketing system

Planned and facilitated training sessions for new and existing users

NesaMasoumizadeh **************@*****.***

2266-1959 Marine Drive – North Vancouver 604-***-****

Education

Bachelor of Science in Computer Engineering (Software) 2009

Tafresh Azad University –IRAN

Associateof Computer(Software) 2007

Qazvin's Islamic Azad University – IRAN

Technical High School Diploma of Computer 2002

Technical HefdahShahrivar High School - IRAN

Certificates

Implementing and Administering Security in a MS Windows Server 2003 Network

Planning and Maintaining a Microsoft Windows Server 2003 network infrastructure

Implementation, management and maintenance of WinServer 2003 NetworkInfra

Installing, configuring and administering Microsoft Windows XP Professional

Microsoft Internet Security and Acceleration Server 2006, Configuration

ICDL Certificat (license International Computer Driving Foundation)

Management and Maintenance Microsoft Windows Server 2003

Achievements

Published an article about RFID in Tafresh Azad University magazine

volunteer experience

Support Services for Orphaned and Disabled Children

Imam Ali Charity Center,Tehran, Iran 2013-2016

Organized and celebrated birthday parties and served nutritious meals to children

Created and maintained a continuous fun environment for orphaned children

Supported kids in personal hygiene and care

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