Technical Support Desktop
Resume:
MOE J .TULLY
********@*****.***
PROFESSIONAL SUMMARY
7+ years’ hands on experience deploying, configuring, and supporting desktops, printers, mobile devices and all peripherals including audio/video devices
5+ years’ experience providing both on-site and remote support
3+ years’ experience working with remote access tools such as Citrix
3+ years’ supporting mobile devices
7+ years’ knowledge of Windows Operating Systems (2000, XP, Vista, Win 7)
7+ years’ experience with MS Office Suites as well as additional professional development (2003, 2007, 2010, 2013)
EDUCATION
Royal Roads University, Victoria BC 2004
Industry Certified Network Security Analyst Diploma
University of Victoria, Victoria BC 2003
Computer Concepts Certificate
CERTIFICATIONS
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Linux+ Certification
Security Certified Network Professional (SCNP)
A+ Core Hardware
Security+
EMPLOYMENT SUMMARY
HP Enterprise (Canada Bread)
Desktop Analyst, Langley BC May 2016 – Present
Maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD).
Voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration and AP configuration.
IGEL reboot, Oracle RDP test, SP1, IE and Java Updates, Maximo PC set up, CP, and Kronos.
Compugen, Vancouver BC April 2016 – April 2016
Desktop Analyst, Decommissioning and Workstation Deployment
Set up and removed workstations, servers, printers, and peripherals.
TELUS, Burnaby BC (Contractor) January 2015 – November 2015
Desktop Support, Technology Refresh Program
Performed intermediate to advanced desktop support services installing and troubleshooting hardware, software, and network related issues for internal customers.
Software installation, configuration, support and upgrades (Office 2003 to 2010)
The role was a technology refresh of company Windows 7 laptops & desktops.
Handle all communications with the user scheduled a meeting time, to understand what data/applications they have, to listing out any current issues they are having on their old machine.
Information updated in the ticketing system as well as asset info communicated for asset tracking.
To prepped and packed machines for shipping to remote locations and received the old unit from that customer.
Citrix (recreated profiles / print issues etc.)
Active Directory / Exchange / mobile (iPhone/iPad) / voicemail / printer and other peripherals – created modified and deactivated user accounts.
Lehigh Hanson, Vancouver BC November 2014 – Jan 2015
Desktop Support
Active Directory / Exchange / mobile (iPhone/iPad) / voicemail / printer and other peripherals – created modified and deactivated user accounts
Performed intermediate to advanced desk side support services installing and troubleshooting hardware, software, and network related issues for internal and external customers
Experience with Windows server, printer maintenance and support, help desk experience
Software installation, configuration, support and upgrades
Provided basic LAN/WAN and networking related activities
Accountability, follow up with customers, provided feedback and saw problems through to resolution
Properly escalated unresolved queries to the next level of support
Citrix (recreating profiles / print issues etc.)
Metro Bound Inc, BMO: Vancouver BC (Contractor) August 2014 – Sept 2014
Desktop Support, Technology Refresh Program
Imaged new laptops and desktops with secure Windows 7
Completed the internal company refresh by installing user-required applications and synchronization of prior device user-data
Utilized USMT tool to image Windows 7
People2Go: RBC, H&M, Ikea, Canada Post and Toshiba: Vancouver, BC May 2014 – August 2014
Field Technician and Desktop Support
Installed Hardware for Toshiba Devices such as: Laptop keyboards, Network & Wireless cards and TV: UC, UD, PCB, and Main
Imaged new laptops and desktops with secure Windows 7
Used SCCM tool to install Windows 7 and Applications
Utilized SCCM tool to transfer data from Windows XP to Windows 7
Supported all in store technology such as POS, Computer Systems, Printers, and Cash Registers
TELUS, Fortis BC: Surrey BC (Contractor) January 2014 – March 2014
Desktop Support, Technology Refresh Program
Imaged new laptops and desktops with secure Windows 7
Completed the internal company refresh by installing user-required applications and transferring prior device user-data
Utilized USMT tool to transfer data from Windows Vista to Windows 7
Used SCCM tool to install Windows 7
Image Hard drives
Provided technical support by telephone, email and in person to end users after hardware/software installations (Office 2003 to 2010)
Physically deploying / configuring hardware, software, printers, and other peripherals
TELUS, Westminster Savings: New Westminster BC November 2013 – December 2013
Network Administrator (Contractor)
Active Directory / Exchange / printer and other peripherals – creating modifying and deactivating user accounts
TELUS onsite technical support for Westminster Savings Credit Union (WSCU)
Provided desktop management and network support
As Domain Administrator was accountable for several network systems, ensuring service level agreements were achieved in accordance to the support contract between TELUS and WSCU
Provided technical support by telephone, email and in person to end users after hardware/software installations
Provided escalated Tier 3 support for desktops, laptops, peripherals, printers, servers and a multitude of network devices
Experience physically deploying / configuring hardware, software, printers, mobile devices, and other peripherals
TELUS, Fortis BC: Surrey BC (Contractor) September 2013 – November 2013
Desktop Support, Technology Refresh Program
Imaged new laptops and desktops with secure Windows 7
Completed the internal company refresh by installing user-required applications and transferring prior device user-data
Utilized USMT tool to transfer data from Windows Vista to Windows 7 Provided technical support by telephone, email and in person to end users after hardware/software installations
Provided technical support by telephone, email and in person to end users after hardware/software installations
Experience physically deploying / configuring hardware, software, printers, and other peripherals
Soft Choice, Coquitlam BC (Contractor)
Desktop Support, Technology Refresh Program May 2013 – September 2013
Installed Windows 7, handed out desktops to users, troubleshooting, and migrated data.
Handed out over 200 desktops to the end users.
Provided technical support by telephone, email and in person to end users after hardware/software installations
TELUS, Burnaby BC (Contractor) March – September 2012
Desktop Support, Technology Refresh Program
Imaged new laptops and desktops with secure Windows XP and 7 OS using Norton Ghost
Completed the internal refresh by installing user-required applications, transferring their prior device user-data and briefing users in the operation of their new machines
Used SCCM tool to install Windows 7 and transfer data
Provided technical support by telephone, email and in person to end users after hardware/software installations
Handed out over 1000 laptops and desktops to the end user
Wendt Sit Engineering Inc., Langley, BC/CompuCom Solutions.,
Burnaby, BC (Contractor) June 2006 – August 2011
Computer Technician
Repaired performed troubleshooting of desktops, laptops, printers, smart phones and other hardware devices
Removed viruses and installed programs such as Windows XP, Windows Vista, Windows 7 and Microsoft office 2003 – 2010
Travelled on site to clients providing troubleshooting, repairs and installations of various hardware and software
Provided client service to customers dropping off PC’s, laptops, and other hardware for repairs or upgrades
Offered advice to customers for purchasing new hardware or upgrading existing hardware
MacDonald Realtors Ltd., Vancouver BC April 2004 – May 2006
Network Administrator
Migrated Windows NT4 domains to windows 2000 Active Directory with remote location using multiple sites
Enabled secure data communications from corporate headquarters to remote offices using VPN technology
Created proposals and recommended innovative solutions to enhance network stability and availability to end users
Repaired performed troubleshooting of desktops, laptops, printers, and other hardware devices
VOLUNTEER EXPERIENCE
Soccer coach for Victoria Little Soccer League 2002
Vancouver Pride parade, TELUS 2012 and 2013
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