Management Manager

Su Lin, PMP, ITILv*

630-***-**** (M); **********@*****.***

https://www.linkedin.com/in/su-lin-pmp-itil-v3-6a96735

SUMMARY

A results-driven leader focused on exemplary performance through strategic team leadership, managing complexity and a track record of substantial problem solving skills. Highly motivated, organized and effective leadership abilities with a focus on efficiency, communication, speed, quality and agility. Experienced in leading global project teams with multiple software development, vendor management and cross-functional and cross-regional initiatives. Excellent E2E Solutions, R&D, Project and Program Management, Release and Service Management, and Vendor Management. Successful background in IO/IS/BPO, coaching high performance teams and talent building. Proficient in MS Project, MS Office tools, plus resource utilization plan. Accomplished and Innovative Certified Project Management Professional with ITILv3 expertise in operations management.

PROFESSIONAL EXPERIENCE

ACCENTURE ECOSYSTEM PRODUCTS AND SERVICES 2014 - 4/2016

Supplier/Vendor Manager

Responsible for managing key IT suppliers, driving supplier selection, management and related procurement for strategic suppliers and delivering IT Spend Management services to clients, including proposal creation, service delivery cost estimation, negotiating and contracting with suppliers, client presentations and client service delivery.

Successfully achieved cost savings of $13+M in FY16 by managing business and vendors (e.g., Avecto, Backline, BRMedge, IBM, Proofpoint, QualysGuard, SAP, Solarwinds, Symantec and Treasury) on licensing new buy and renewal.

Created a resource plan and forecasting plan by working with management to obtain and validate forecast.

Managed 3rd-party vendors (e.g., HP and ALU CDC) for the Technical Integration Team.

Led Resource Management, Project Forecasting in MME, working with managers to obtain and validate forecast, liaise with GPMO and CFM to understand forecast impacts, etc. Led Scope and Time Management and the complexity of PMO as POC from the Technical Integration team.

Created, updated and maintained Release Calendar, Release Contents and Contacts spreadsheets to help the stakeholders align and be aware of major issues and gaps.

Successfully managed Alcatel-Lucent, Accenture, HP and other internal/external customers to build a stronger relationship and partnership and achieve program/project synchronization for anticipation purpose, leading bi-weekly meetings between HP and Accenture.

Co-led bi-meetings governance Application Integration meeting between client, third party and Accenture.

Recognized for developing end user training materials and conducted training sessions with end users.

Managed a global Accenture and client team with members in US, India, Europe and Middle East.

Successfully executed the entire KT (Knowledge Transfer) execution plan (based on priority list) with SME and IDC team.

Led, monitored and tracked all progress from strategy to execution. Managed weekly meeting with client and all key players.

Designed and created SME for the global team for the ER process and guidelines.

ALCATEL-LUCENT/LUCENT/AT&T BELL LABS TECHNOLOGY 1989 - 2014

Application Solution Lead; Solution Director (2000 - 2014)

Responsible for leading Solution Teams (across North America and France, plus multiple vendor teams across other global regions) to deliver a consistent and reliable E2E service that minimized disruption to the business.

Served as a solution leader, led requirements gathering, design and build sessions using agile development methodology with business and IT stakeholders.

Successfully managed offshore team of 40+ resources for a successful and on-time deployment.

Su W. Lin Page 2

Application Solution Lead; Solution Director, continued

Led communications across multiple teams including Legal, Ethics and Compliance to ensure successful go-live creation processes that enabled quick turnaround of vendor products and services.

Managed relationship with all vendors as well as internally retained applications to meet their SLA and KPIs.

Delivered a cost effective service that maximizes the return to ALU’s shareholders by effectively managing the budget.

Provided leadership to deliver focus projects and drive L2C team on stabilization for core business services.

Supported business and transformation projects, including change management through the gating and service introduction processes for application life cycle.

Achieved proven success in recruiting, candidate screening, candidate sourcing and team building.

Exhibited substantial financial planning skill with financial analysis and diagnosis on annual budget, cost forecast and control.

Successfully built and led teams overseeing end-to-end development and operations.

Managed high-tech HW/SW and application teams, managing large and complex projects and delivering difficult projects on schedule and within budget.

Demonstrated expertise in managing globally dispersed, cross-functional teams throughout various stages including new concept generation, R&D, strategy formulation and operations and maintenance.

Technical and Program Manager, Applications Group/Solution Business (1989 - 2000)

Nominated as a “Top Talent” Manager. Received 15+ Vice President Awards for outstanding technical development/training and for global sales/market team efforts received Officer and President Award.

Used expertise and experience on E2E IT/Telecom R&D development including systems engineering, development, testing, project management and field support, driving to meet customer needs and shareholder return.

Provided excellent collaboration, working intensively with French/China/US team and other Platform/Application teams globally.

GE/Harris, NJ Product Manager

Vendor Manager/Advanced Procurement which Generated production PFP for SOS/CMOS/VLSI/ASIC products, microprocessors, and communication devices. Developed statistical and software program including histogram and VLSI data analysis for military customers. Delivered customer training programs to help customer understand the products, hence generated revenue. The customer training program/products including ITT SINCGARS®, Rockwell Small Missiles®, Raytheon MCE®, GE/MEC DRAMS®, and Boeing Product.

Received technical excellence award from customer product division president for an outstanding customer training satisfaction and quality recognition

NTT/CHT Telecom Solution Manager, Applications Group/Solution Business

As the solution managers, led a team, to select and develop customer training program which including GTE No.1 & 2 EAX®, ITT 10C DSS®, AT&T 4ESS®, AT&T 5ESS®. Alcatel, and multiple 3rd party products.

Awarded position as a result of passing the National Telecommunication Engineers Professional Test.

EDUCATION MS, Computer and Electrical Engineering, Rutgers University

PROFESSIONAL SOCIETIES IEEE; Women Diversity Leadership Team; SaaS Methodology Academy

CERTIFICATIONS ITIL v3, 2013; PMI PMP-Project Management Professional, 2010

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