Customer Service Management

PROFESSIONAL WORK EXPERIENCE

IMPEX GLS, INC.

Jamaica, NY. Aug, 2014 – Present

Air & Ocean Import Agent Full-time

Responsible of processing and monitoring every air and ocean import orders from ISF filing, Customs Clearance to delivery.

Provided most efficient rates and delivery method for potential and current clients.

Contacted Airports, Terminals and CFS W/Hs to obtain pricing, tracking and delivery procedures.

Maintained schedule and dispatch of FAK, FCL and LCL shipments.

Communicated with international partners and domestic consignees to resolve customer service issues.

Monitored various items importing from Europe, Asia and Africa including foods, animals, automobiles and regular goods.

Handled FDA, FTA and Customs Clearance issues with Customs Brokers.

Monitored and filed Accounts payable & receivables, Debit and Credit notes involved in the shipment.

Experience in L/C shipments and re-importation and re-exportation using T.I.B entry.

NADRI, INC.

Fort Lee, NJ. Jan, 2014 – Aug, 2014

SCM. Production Specialist Full-time

Successfully established OEM vendors in Thailand, Sri Lanka, Vietnam and India, resulting 40% increase in total production.

Managed process of assignment, development, and production after forecasting future market with Sales Department.

Negotiated FOB prices with OEM vendors, resulting average of 70% margin rate for the company.

Successfully managed 50% of OEM vendors and increased company’s production rate to 173% compared to 2013.

Educated OEM vendors, resulting average rate of 1~2% defection rate.

Gathering of quarterly and annual production information for our management team’s OEM business trips.

SHAKE n GO

New York, U.S.A. July, 2012 – July, 2013

Operation Assistant Manager / Secretary of Sales and Marketing Director Full-time

Reported monthly, quarterly and overall performance of the company to Executives.

Provided purchase orders to vendors in Korea and Canada after calculating the sales forecast and remaining amount of inventory.

Calculated the most affordable and efficient shipment method.

Coordinated with Warehouse Managers for quality control and allocation of imported inventories.

Responsible for planning and execution of upcoming Beauty Expos and Trade Shows, prepared the estimated budget report, managed the floor plan and materials needed, hired temporary hair-stylists and models for the show, and worked with Joni-Rae & Associates and PR agencies for the magazine and online marketing purpose, resulting in five successful Beauty Expos.

EDUCATION

Stony Brook University Long Island, New York Graduated July. 2012

BS in Business Management- Marketing

Minor in Information Systems Engineering

CORE COMPETENCIES

Research and Development

Strategic Market Planning & Execution, New Product Development & Assignment, Market Research and Forecasting.

Supply Chain Management

Vendor Management, Production Management, Air and Ocean Import Management, Inventory Management, Logistics. Customs Clearance knowledge.

Computer Skills

Proficient in Excel, Power point, Strong knowledge in ERP systems.

Language

English, Korean.

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