Customer Service Representative
Resume:
Danielle “Danni” Ramos
**** *** ** *. *** B. Pineville, LA 71360 * 318-***-**** * ***********@*****.***
OBJECTIVE: Offer administrative support to a company, including the completion and care of paperwork, organization, and communication within and outside of the company.
EXPERIENCE:
Kastle for Kids
Deville, LA
May 2010 – August 2010, April 2012 – July 2012
Floater
The purpose of the “Floater” position is to move around to various classrooms and help as needed.
Care and education of young children from ages six months up to twelve years
Cleaning up the work space
Presenting children to their parents clean and prepared to go home in a timely manner
Communication with parents about welfare and experience of the children
Writing up incident and accident reports, filling them out, presenting to parent for signature, and returning to office for filing
Blockbuster
Alexandria, LA
August 2011 – April 2012
Customer Service Representative
Answering phone calls and assisting callers with questions
Checking out customers and assisting customers with questions about movies and products
Recommending movies and products to customers, including the sale of movie passes
Cleaning and straightening movies and products on the main floor
Sweet Frog
Pineville, LA
Key Holder
October 2012 – January 2015, May 2015 – December 2015
Answering phone calls and assisting callers with inquiries
Mixing and fixing yogurt and food on the topping bar
Cleaning work stations, lobby, and machinery
Stocking
Stocking the topping bar and cooler, as well as keeping yogurt machines filled
Checking out and assisting customers
Counting down register at the end of the night and printing daily reports
Inputting the security code and locking all doors before leaving
Eckerd Kids
January 2015 – Present
Alexandria, LA
Program Assistant
Answering phone calls and assisting callers with inquiries and passing calls along to their proper recipient
Responding to and composing emails to various agencies and programs on behalf of the office
Filing in client charts, employee charts, and closed files
Upkeep of spreadsheets with client information, as well as information on agencies the company keeps regular contact with
Mailing, faxing, and emailing documents
Keeping office informed of paperwork needed to be gathered or updated
Thoroughly reading through paperwork to be sure the information is completely filled in
Aiding other office workers with whatever tasks they need help with
EDUCATION:
Northwestern State University
Natchitoches, LA
August 2010 – May 2011
Louisiana State University at Alexandria
Alexandria, LA
August 2011 – December 2011
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