Customer Service High School

Machael Underwood

**** ******** ******, ********* ** 44109

Cell: 216-***-****

**********@***.***

Summary

Warhouse worker familiar with all aspects of logistics, shipping and receiving and general warehouse

operations.

Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient

customer delivery.

Hardworking Warehouse Worker with over 10 years experience in a warehouse pick/pack fulfillment and

distribution environment.

Highlights

Shipping and receiving Safety-oriented

Packing and scanning orders Multi-tasker

Lifts up to over 100 pounds Adaptable

Basic math skills Determined

Accomplishments

Used propane forklift to load trailer at warehouse.

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Assembled product containers and crates.

Experience

Bird Technologies April 2006 to Current

Warehouse Operator

Solon, OH

Selected products according to pick sheets.

Unloaded, picked, staged and loaded products for shipping. Operated Avante shipping system

efficiently and accurately.

Established transportation cost standards and economical shipping practices.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Rotated stock by code and receiving date.

Entered data into Avante to load and manipulate data and to produce reports.

Followed proper selection procedures as established by the company.

Transported goods from racks, shelves and vehicles.

Installed protective bracing, padding and strapping to prevent shifting and damage to items during

transport.

Worked at a rapid pace to meet tight deadlines.

Removed pallets, freezer boxes and damaged products from returning trailers.

Banded, wrapped, packaged and cleaned equipment.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Assembled product containers and crates.

Loaded flat bed by forklift and hand truck.

Belcan Services Group December 2005 to April 2006

Warhouse Operator

Solon, OH

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.

Operated Avante shipping system efficiently and accurately.

Rotated stock by code and receiving date.

Entered data into Avante to load and manipulate data and to produce reports.

Followed proper selection procedures as established by the company.

Transported goods from racks, shelves and vehicles.

Installed protective bracing, padding and strapping to prevent shifting and damage to items during

transport.

Worked at a rapid pace to meet tight deadlines.

Removed pallets, freezer boxes and damaged products from returning trailers.

Banded, wrapped, packaged and cleaned equipment.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Assembled product containers and crates.

Loaded flat bed by forklift and hand truck.

Champion Staffing July 2005 to December 2005

Assembler

Solon, OH

Set up and performed hand and automatic assembly operations on components, sub-assemblies and

assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Cleaned and finished sub-assemblies or assemblies using hand or power tools.

Performed and submitted first piece for inspection.

Reviewed and verified all work was in compliance with sales orders and customer requirements.

Express Personnel Services June 2005 to July 2005

Assembler

Valley View, OH

Set up and performed hand and automatic assembly operations on components, sub-assemblies and

assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Cleaned and finished sub-assemblies or assemblies using hand or power tools.

The Reserves Network January 2005 to May 2005

Picker/Packer/Unloader

Solon, OH

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.

Rotated stock by code and receiving date.

Transported goods from racks, shelves and vehicles.

Operated equipment safely and efficiently at all times.

Area Temps October 2004 to January 2005

Loader

Hudson, OH

Loaded various products into trailers.

Sears August 2004 to January 2009

In-Store Support

Richmond Heights, OH

Set up various sales and promotion signs throughout the store.

Assisted customers with store and product complaints.

Operated hand-held scanner to keep price tags up to date.

Rotated stock by code and receiving date.

Alliance Staffing Solutions June 2004 to October 2004

High Lift Operator

Independence, OH

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.

Rotated stock by code and receiving date.

Transported goods from racks, shelves and vehicles.

Installed protective bracing, padding and strapping to prevent shifting and damage to items during

transport.

Worked at a rapid pace to meet tight deadlines.

Banded, wrapped, packaged and cleaned equipment.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Operated a cherry picker.

Lowes Home Improvement October 2001 to June 2004

Customer Service Associate

Bedford Heights, OH

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.

Rotated stock by code and receiving date.

Followed proper selection procedures as established by the company.

Transported goods from racks, shelves and vehicles.

Worked at a rapid pace to meet tight deadlines.

Removed pallets, freezer boxes and damaged products from returning trailers.

Banded, wrapped, packaged and cleaned equipment.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Used propane forklift to load trailer at warehouse.

Loaded flat bed by forklift and hand truck.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Processed shipments and maintained organized stock shelves.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Described merchandise and explain operation of merchandise to customers.

Replenished floor stock and processed shipments to ensure product availability for customers.

Wendys May 2001 to May 2002

Crew Member

Orange, OH

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Resolved guest complaints promptly and professionally.

Served orders to customers at windows, counters and tables.

Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Carefully maintained sanitation, health and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure

customer satisfaction.

Frequently washed and sanitized hands, food areas and food preparation tools.

Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops

and emptying grease traps.

Cleaned food preparation areas, cooking surfaces, and utensils.

Followed all established restaurant practices and procedures.

Quickly unloaded product shipments and stocked freezers.

Assisted management with monthly inventory control and weekly stock ordering.

Adecco Staffing Agency December 1998 to May 2001

Material Handler/Assembler

Solon, OH

Set up and performed hand and automatic assembly operations on components, sub-assemblies and

assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Determine materials, tools and equipment needed for product orders.

Minute Men Staffing Agency August 1998 to December 1998

Assembler

Cleveland, OH

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Cleaned and finished sub-assemblies or assemblies using hand or power tools.

Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.

Education

Shaker Heights High School 1998

High School Diploma

Shaker Heights, OH, USA

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