Rahul Singla

** ********* **

Brampton, Ontario

Cell: 647-***-****

E-Mail: acu2ue@r.postjobfree.com

Looking for a job profile that provides me an environment to explore my potentials and to make the best use of my technical as well as analytical skills.

PROFESSIONAL SYNOPSIS

Worked with Bebo Technologies Pvt. Ltd from May 2013 – Till April 2016 as Software Engineer.

Possess excellent analytical, trouble shooting, problem solving skills and utilizing them in an effective manner.

Adapt in analyzing information system needs and troubleshooting for complex Information Systems Management.

Experienced in troubleshooting hardware and software issues like install and up-gradation of Windows OS along with resolving third party hardware and software products problems.

Experienced in customer service, customer handling and logging the call details alongside working on customer’s issue as well. Also, troubleshoot and resolve all incidents/service requests with defined SLA’s and ensuring timely actions should be taken on them.

Proficient in Root cause analysis for all incidents and ensure permanent resolution is provided.

Ability to handle multiple task simultaneously and can handle multiple issues as well. Also, understand the importance of excellent customer service to provide customer delight.

Experienced in collaborating with other technical departments, to get the issue resolved for the customer on priority basis.

Good experience and knowledge of Microsoft products like Outlook, Excel, PowerPoint, Word etc.

Also, experienced in Web based and mobile testing including GUI Testing, Regression Testing, Cross Browser, Integration Testing and Functional Testing on Windows, Android and iOS platforms.

Previous - Worked with Infosys Limited from June 2010 – Till April 2012 as L2 Application Support Analyst in production support team.

TECHNICAL SKILLS

Tools/Technologies Known Remote Connections, BMC Remedy, Dameware, Putty, MS-Word, MS-Excel, MS-Outlook, Email configuration, Active Directory, Test Link and Jenkins

Database SQL Server

Platforms Windows 7/8/8.1, Windows Server, Android, iOS, Mac and Linux

ACADEMIA

Masters Of Computer Application from Punjab Technical University 2013

Bachelors Of Computer Application from Punjab Technical University 2010

Credentials evaluated by World Education Services (WES) and are equivalent to Masters in Canada.

PROFESSIONAL WORK EXPERIENCE

Job Title

Software Engineer

Company

Bebo Technologies Pvt. Ltd.

Project Description: Disc Makers application provides standards for independent CD and DVD manufacturing for musicians, business people, and filmmakers.

Contribution:

Supervise a five-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies and handled the project management activities of the project.

Requirement analysis and understanding scope and business specifications. Handling and delivering the tasks of providing accurate and timely estimates for QA timelines and effort.

Defect analysis, reporting, tracking and reviewing defects on a daily basis to ensure valid defects are reporting to client.

Mentor the new hires during their transition phase and coach and help them to up skill.

Responsible for reviewing test case and develop standard testing procedures to meet product requirement.

Worked on root cause analysis of high priority defects by verifying the system and event logs to provide permanent resolution to the development team.

Constantly appreciated by peers, managers and client for delivering excellence in task assigned, problem solving and logical skills.

Job Title

Process Executive

Company Name

Infosys BPO Ltd

Project Description: PepsiCo is a global food and beverage leader and a product portfolio that includes 22 brands. The project was based on supply chain management domain.

Contribution:

Worked as a part of production support team, following the incident management process. Then, build, setup, and move desktop or laptop computer as requested.

Managing the warehouse servers, applications and regular maintenance of jobs for smooth running of applications which runs on Windows server.

Handle the tasks of identifying and repairing malfunctioning parts of the application by analyzing the data flow and data values on Linux interface using Putty.

Integrate and troubleshoot third party devices such as printers, scanners and monitors.

Install, upgrade and troubleshoot Windows OS, MS Office, and proprietary software programs.

Also, help customer in fresh setup of the desktop machines and responsible for resolving any Internet issue.

Working and providing RCAs (Root Cause Analysis) to our clients for the permanent resolution of critical issues.

Also, responsible for timely escalation when complex problems are encountered.

Create and maintain user accounts and permissions with Active Directory.

Mentoring and creating KT (Knowledge Transfer) sessions for new members so as to train them on project and share best practices.

Star of the Month Award for successfully resolving highest number of tickets.

Individual Extra Miler Award at Unit Level when took the initiative for documenting resolution to common issues.

REFERENCES

Will be pleased to provide upon request.

Contact this candidate