Information Technology Systems

ARLET BROWN JEFFRIES

*** ***** **** ******

West Memphis AR 72301 ******************@*****.*** 501-***-****

OBJECTIVE

Highly technical, highly resourceful individual looking for career advancement in the Information Technology field with a dynamic corporation or a government agency.

SKILLS & ABILITIES

CompTIA certified A+, Network+ and Security+ technician offering 12 years of diversified IT experience. Excellent communication and problem-solving skills. Readily assume responsibility; work well with others and independently. Ability to multi-task and prioritize work.

EXPERIENCE

CITY OF WEST MEMPHIS – PUBLIC LIBRARY

INFORMATION TECHNOLOGY

2003 – Present – Fulltime

Install, configure and upgrade computers and network printers. Monitor software and hardware maintaining essentials operating systems and security tools. Provide first-level contact for end-users regarding company hardware, software and applications. Maintained high availability of end-user computer systems by troubleshooting hardware and software issues. Install, configure and support local area network (LAN), and Internet network systems. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Maintain server’s availability and perform regularly scheduled data backups on tape. Liaising with vendors in purchasing and troubleshooting computers and software. Proficient: Windows applications XP through Windows 10, Microsoft Office and Windows Active Directory. Configure cash registers, install barcode scanners, and fax machines.

1999 – 2003 Part-time Library Clerk

Assist librarian by helping library patrons in the use of library catalogs, databases, and to locate books and other materials; and by answering questions that require brief consultation of standard reference. Compile records; sort and shelve books; remove or repair damaged books; register patrons; and check materials in and out of the circulation process. Performed copy cataloging and new book processing as needed. General office work using office machines.

CRAWFORD & COMPANY MEMPHIS, TENNESSEE VEHICLE SERVICES COORDINATOR 1991 – 1999

Determined schedules for outside vehicle services appraisers, and assignments for work activities based on work priority. Liaison between insurance companies and their customers concerning appraisal and repair of the insured’s damaged vehicles. Responsible for accurately appraising damages and quoting prices and procedures to customers. Managed heavy call volumes, general office work while managing schedules for 3 field appraisers.

SOUTHLAND CHRYSLER PLYMOUTH MEMPHIS, TENNESSEE BODY SHOP MANAGER 1988 – 1991

Manage the day to day operations of the facility, its employees and customer relations through execution of the EDGE Performance platform. Maintain and enhance insurance company relationships by ensuring guidelines are executed and targets are achieved. Achieve annual/monthly sales and financial performance targets. Review work orders, assigns tasks to employees and verify the quality of work performed. Supervised technical and clerical staff of eight. Recruit, interview and hire new employees to ensure adequate staffing. Oversee the training, development, corrective action and termination of all employees. Resolve all customer-related and employee complaints. Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in facility.

ADVERTISING CHECKING BUREAU MEMPHIS, TENNESSEE CLAIMS PROCESSOR 1987 - 1988

Process claims accurately and in a timely manner. Processing included measurement of ads, verification of advertising rates based on research data and invoices, performance mathematical calculations, comparing advertising content to client’s program guidelines to ensure compliance, Prepared input sheets entering audit results into processing database.

INTERNAL REVENUE SERVICE MEMPHIS, TENNESSEE TAX EXAMINER 1987

Reviewed tax returns for accuracy and completeness, coded tax returns for computer processing, resolved errors and corresponded with taxpayers to obtain missing information. Observed US tax laws in determining suitable action and assessing penalties.

EDUCATION

WESTERN GOVERNORS UNIVERSITY

Information Technology – Security

ANTICIPATED GRADUATION 2018

UNIVERSITY OF MEMPHIS

Major: Management Information Systems Minor: Computer Science

UNIVERSITY OF ARKANSAS Management Information Systems

PROFESSIONAL CERTIFICATION

COMPTIA A+

COMPTIA Network+

COMPTIA Security+

REFERENCES

To be provided upon request.

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