Customer Service Air Force

PHILLIP TORI

*** *********** **** ***, ***. ****

Tampa, FL, 33602

cell: 828-***-****

email: *******.****@*****.***

RECRUITER

I am an Air Force veteran with over 13 years of customer service experience. Recently I transitioned into staffing where I gained experience in assessing candidates and enabling them to become employed. I joined the Air Force to help others and realize I can continue that passion in my community by helping others find employment. I am looking for a position that will allow me to do this while facilitating professional growth.

EXPERTISE

Commitment to exceptional customer service

Analysis

Communication

Motivating others

Proficient in MS Suite

WORK EXPERIENCE

CUSTOMER RELATIONS REPRESENTATIVE

Kforce, Tampa, FL, January 2016 to Current

Identify customer needs by being alert and responsive to changing customer business environment and needs.

Developed and maintained relationships with key business partners by building personal credibility and solid trust.

Promoted Kforce services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to clients.

Negotiated with clients to establish bill rates, contract terms and fees.

Conducted follow-up activities with clients to ensure customer satisfaction.

LOGISTICS ACCOUNT EXECUTIVE

Total Quality Logistics, Tampa, FL, June 2015 to November 2015

Received high volumes of inbound business customer requests for logistics support.

Accurately computed and quoted rates/prices/made appropriate sales attempts on 100% of customer contacts using a consultative selling approach; exceeded individual and team sales quotas, and exceeded local standards of performance.

Provided single point of contact service and 24/7 availability.

Prospected for new business while maintaining relationships with existing customers.

SUPERVISOR OF WEATHER SERVICES

U.S. Air Force, Cannon AFB, NM-Sep 2011 to Apr 2014

Created shift schedules for 20 full-time employees responsible for 24-7 operations.

Sought new procedures to deliver products to customer better and faster; increased overall customer satisfaction by 50%

Managed $50,000 budget over two years; overhauled training resources cutting training time by 25%

Conducted daily presentations to senior leadership on the health and morale, medical status and training progress of 20 full-time employees.

Prepared and processed purchase orders.

DATA ANALYSIS MANAGER

U.S. Air Force, Asheville, NC-Sep 2009 to Sep 2011

Used SQL to monitor, test and evaluate ingest of weather data for permanent archive into Department of Defense sole climatological database.

Quality controlled weather data for exploitation in support of the President of the Unites States, Secretary of Defense and joint planners.

SHIFT SUPERVISOR

U.S. Air Force, Fort Hood, TX-Sep 2005 to Sep 2009

Communicated real-time weather data to Army and Air Force aviators ensuring their safe departure and arrival to desired locations. Effective communication led to zero mishaps.

EDUCATION

Bachelor’s in Business Administration from American Military University, February 2015, 3.8 of 4.0 GPA.

Master’s in Business Administration from Saint Leo University, January 2017.

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