Customer Service Sales

Sheila Algammaz

**** ******* **. **** *-** Sandy Springs, GA 30238

404-***-**** • ***********@*****.***

SUMMARY OF QUALIFICATIONS

** ***** ** ************ ********** including Phlebotomy, AFLAC Tech/PCT II, Contract work for the SEED II program at the CDC, Payroll Administration, HR Administration, Sales Tax Administration, A/P, and Bookeeping in industries including Health Services and Retail Stores. I am a highly organized and detail oriented individual. I have an analytical mind that enjoys working with statistics, charts, and data in general. I thrive in a busy work environment and have a proven ability to build good working relationships. Having recently graduated with a Bachelor’s degree in Environmental Science with a concentration in Biology, I am seeking to move into the business aspect of the medical arena where I feel my natural talents can develop and further contribute to an organization.

PROFESSIONAL WORK EXPERIENCE

RTI International – Atlanta, Georgia September 2014 - Present

Physical Examiner/CDC contract employee

Perform Anthropometric physical exams on study participants

Perform phlebotomy on participant family (child and mother)

Collection of biologic samples from participants in research study

Data collection of SAP forms (data collection forms)

Data entry using government data collection systems CIS and GSIS

Lab processing

Knowledge of all CDC laboratory safety and QA

Knowledge of send out requirments for Johns Hopkins Univeristy Laboratory

Data abstraction

Knowledge of all written protocol for specified study

Knowledge of IRB requirments

Phone calls for study participant invites

Knowledge of extensive medical history collection from participants

Quest Diagnostics - Tucker, Georgia July 2011 - September 2014

Phlebotomist

Phlebotomist in a self-managed outpatient setting

Order entry using Care 360, Labs and Meds

Customer follow-up regarding results and billing

Specimen processing – serum, centrifuge, etc. and chain of custody

Maintain specimen records with regards to HIPPA compliance and records retention

Worked on contract to aliqout specimens sent from American Cancer Society – separation of serum and cells into special tubes to be sent for cancer specific testing

B2B sales for specialized testing

Working with pain management offices on urine drug screen purchases

Children's Healthcare of Atlanta - Atlanta, Georgia February 2008 - July 2011

AFLAC Tech/PCT II

Performed phlebotomy on patients newborn to age 21 using venipuncture and finger stick methods

Triage included height, weight and blood pressure on all patients

Maintained vital signs on patients that had infusion therapy, including chemotherapy or blood products

Attention to detail was of the highest importance

Reporting infusion reactions to the nursing staff in emergency situations, understanding the signs of transfusion reactions were necessary

EMR order entry, faxing and working with reference labs

Customer service was a priority while working in AFLAC, building relationships with the patients and families was a very important aspect of the position.

Intimacy Inc. - Atlanta, Georgia May 2005 - February 2008

Payroll Administration/HR benefits/Bookkeeping

Processed multi-state bi-weekly payroll on ADP Payexpert system

Audited payroll reports for accuracy

Completed full payroll/benefits conversion to ADP

Managed garnishments and other deductions

Responsible for new hire set up to include Tax, Insurance, and Policy forms and submittals

Managed ADP HR/Benefits system as well as time and labor imports

Familiar with multi-state employment compliance

Maintained all employee benefit records and new enrollments for employee benefits

Responsible for A/P for multi-state retail stores, admin and vendor payables, check runs, bi-weekly cash forecast in QuickBooks accounting system

Responsible for monthly sales tax -- paying the company’s sales tax for multi-state locations

Responsible for payroll tax reporting

Processed quarterly and yearly corporate tax payments

Supervised A/R and e-commerce

Children's Healthcare of Atlanta - Atlanta, Georgia January 2005 - May 2005

Bill Auditor/QA

Demographic entry, charge entry, balancing A/R reports

QA on CPT, ICD9 medical billing coding

Resolved payment discrepancies with insurance companies

Children's Healthcare of Atlanta - Atlanta, Georgia June 2002 - January 2005

Phlebotomist/Lab support services

Phlebotomist in a self-managed in-patient setting

Promoted to manage outpatient lab

Order entry using Sunquest

Performed venipuncture

Specimen handling

Verify patient orders with physicians

Crawford Long/Emory Healthcare Systems - Atlanta, Georgia August 2000 - June 2002

Phlebotomist/Lab support services

Phlebotomist in a hospital setting

Verification of patient orders

Performed venipuncture

Specimen handling – distributing to appropriate departments

Pulled pending reports on phlebotomy draws to audit completion and maintain cancellations

EDUCATION

University of Phoenix-Online Georgia September 2013

Bachelors of Science Degree in Environmental Science, Biology Concentration

ADDITIONAL INFORMATION AND SKILLS

CPR Certified

Phlebotomy (ASPT) Certified

QuickBooks Pro

ADP Payroll EZ Pay and Time Management Systems

Microsoft Office Products - Excel, Word, PowerPoint, Outlook – Intermediate to Advanced User

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