Manager Operations
Resume:
Marjorie Colin
**** ** *** *** ******* Beach, FL 33064 Tel:***.***.************@*****.***
SUMMARY OF QUALIFICATIONS
Trilingual,professional possessing strong organizational, communication, leadership and detail oriented skills seeking a full-time position.
Computer Skills: Proficient in use of IBM PC and compatible systems windows 2000, Lotus 1 2 3, Word, Excel, Power Point, lotus Notes, Outlook, internet and medical terminology,Knowledge of SAP, OAG, ATR, E-way, TPS,INAV, ACR systems, IT demand management systems, ICD9, Crystal Reporting, Meditech, Mysis, Kronos, Crystal Reporting, Ultipro, CPT4 and HCPCS.
LanguageSkills:Trilingual, Fluent in English, French and Creole.
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EXPERIENCE
West Broward Referral & Nurses agency
September-2014-October 2015
Operations Manager Fort Lauderdale, FL
Responsible for directing, supervising and coordinating the overall operations of the office
Develop, implement and maintain office policies and procedures
Oversee the billing and collection department and ensure that all claims are submitted in a timely manner.
Managed financial department which includes budget, payroll, account payable and receivable.
Coordinate with the Executive team to forecast the organization performance.
M&R Tax Solutions September -2010-December-2014
Human Resources Manager Miami, FL
Develops and administers various human resources plans and procedures
Advise managers on organization policy and administer disciplinary procedures
Analyze training needs to design employee development and health safety programs
Plan and manage recruitment of staff and conduct new employees orientation
Managed all functions of payroll, on boarding, compensation, benefits and open enrollment.
Track performance through Key Performance indicator
Douglas Gardens Hospice April-2009-August-2010
Business Operations Manager Miami, FL
Analyzed accounts payable & account receivable to ensure accurate income and outlay for hospice services.
Ensured Clinical Record systems were maintained in compliance with state, federal and Joint Commission regulations.
Administered information systems and ensures continued utility for Hospice operations through coordination with IT department for programming, updates and upgrades.
Ensured staff participation in educational programs, training courses to maintain competency in their job skills, and equipment.
Coordinated quality assurance & performance improvement for the hospice center.
Concentra Managed Care
September-2007-January2010
Center Operations Manager Fort Lauderdale, FL
Supervised a staff of over 20 employees to ensure optimal level of center operations and customer satisfaction.
Formulated annual budgets over 1 million dollars and reviewed financials recommending cost saving methods to improve efficiency.
Hired, trained, and evaluated center operations and employees.
Planned and prepared work schedules and assigned employees to specific duties based on their strengths.
Actively Support census development and sales initiatives.
Researched and reviewed individual group claims of major medical plans and leading healthcare networks.
Manage, communicate and monitor employee policies and procedures.
Reconciled daily department transactions.
Medlink Professional Management Group
March-2004- August 2007
Operations Manager Miami, FL
Developed and managed operating budgets and P&L for Medicaid and Medicare overseeing $500,000 on a monthly basis.
Negotiated all the contracts with Managed Care Companies link Blue Cross Blue Shield, United Healthcare and Humana.
Managed all the credentialing processes for the physicians.
Managed personnel, performance issues, and disciplinary measures.
Managed and administered risk management issues.
Actively involved in the JCAHO process.
EDUCATION
NOVA SOUTHEASTERN UNIVERSITY
Master in Business Administration Currently Enrolled
With Concentration in Human Resources
DEVRY UNVERSITY
Bachelor of Science in Business Technical Management December 2014
With Concentration in Health Service Administration
GPA 3.5 Graduated Cum Laude
KEISER UNIVERSITY
Associate of Arts in Health Service Administration July 2012
GPA 3.81 Graduated with Honors
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PROFESSIONAL TRAINING
National Association of Pharmaceutical Representatives
Certified National Pharmaceutical Representative
CNPR™ Certification Number is 60774-2014
March 2014
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