A+ Certified

Dave Dubec

*** *. **** **. **** #* Crown Point, IN 46307 Phone 219-***-**** E-mail *********@*****.***

Objective

Seeking a Desktop Support role with advancement and growth opportunities

Work experience

Sept. 2015 – Dec. 2015 Franciscan Alliance Hammond, IN

PC Field Technician

Relied upon for the timely replacement of old HP computers, laptops and tablets with newer units within the local region of the Franciscan Alliance Hospital Network

Migrated user files, and adjusted the newer unit within a Windows 7 Enterprise environment

Added HP and Xerox network printers using TCP/IP protocol

Configured Fujitsu 5100/6100/7100 series scanners

Installed VPN software as needed for remote connectivity

Documented replacement of the newer unit within CMDB

Oct. 2014 – Mar. 2015 Franciscan Alliance Crown Point, IN

Field Technician

Accounted for the timely replacement of all old LCD monitors with 22”/24” widescreen IPS HP monitors within the local region of the Franciscan Alliance Hospital Network.

Fine-tuned screen resolution, orientation and brightness to end user specifications

Adapted between SVGA, DVI and Display port connections to support existing end user configuration

Additional responsibilities included the proper documentation of newly deployed monitors, and proper disposal of the replaced units

Feb. 2011 – Oct. 2014 Home Depot Hammond, IN

Pro Lot Attendant

Trusted with the loading and securing of items to both residential and commercial customers’ vehicles in a safe and timely manner

Oct. 2008 – Oct. 2014 Wal-Mart Hobart, IN

Sales Associate

Informed customers on differences of various HP, Toshiba, and Asus computers, laptops and tablets

Educated customers on basic functionality of smartphones utilizing various Android and iOS operating systems

Technical Skills

Computer

Installation, optimization, securing and troubleshooting home wireless networks, desktop and laptop PC components, and Windows 10, Windows 8.1, and Windows 7

Detection and removal of malware and viruses

Programming

Visual and Object oriented C++

CMDB

Epic

Citrix

Certification

A+ (2015)

Education

2005 Purdue University Calumet Hammond, IN

Associate of Science, Electrical Engineering Technology

Courses included circuit analysis, networking, computer upgrades/repairs, and programming

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