Customer Service Manager
Resume:
Kenny D. Green
Little Rock, AR. 72205
****@*******.***
Objective
Seeking a challenging position with a company that will utilize my dedication, self-motivation, leadership, and educational skills.
Employment History
Asst. Manager
July 2012 to Current - Uncle T’s Food Mart, Little Rock, AR.
Responsible for opening the store and setting up for daily business
Manage the daily operation of the store and employee activity
Responsible for register activity and ensuring excellent customer service
Responsible for the accuracy and payment of incoming shipments from vendors
Internet Sales Manager
Sep 2009 to Feb 2012 - Crain Automotive, Little Rock, AR.
Responsible for managing and responding to 1/3 of incoming internet request
Meet with prospective customers to ensure all of their request are met
Responsible for completing and submitting all necessary paperwork to finance
Maintain continued customer relations by way of follow-up
Production Supervisor
Jan 2008 to Jul 2009 - LM Wind Power, Little Rock, AR.
Hired to supervise employees and manage the production process during startup
Responsible for providing leadership to enable the company to meet startup dates
Instrumental in the implementation of process improvement procedures
Responsible for training and development of employees in multiple departments
Provided production updates to management team via email and daily meetings
Responsible for time and attendance of employees, as well as, performance evaluations
Production Coordinator
Nov 1999 to Dec 2007 - Polymer Group Inc., North Little Rock, AR.
Responsible for coordinating employee efforts around a 50+ million dollar production process
Provided leadership for a separate multi-million dollar needling process
Delivered daily production updates to management via production meetings
Served on process improvement teams to generate ideas for a more safe and efficient process
Key player in streamlining the change-over process and reducing downtimes as much as 35-to-40 percent
Lab Technician/Shift Coordinator
Oct 1997 to Nov 1999 – Skippy Peanut Butter, Little Rock, AR.
Performed and evaluated test on product in the production lab
Responsible for ensuring the production schedule was completed in a timely manner
Conducted weekly safety meetings with the production team
Performed post-cleaning inspections of equipment and production area
Process Technician
Aug 1995 to Oct 1997 – Kimberly Clark, Maumelle, AR.
Responsible for operating and maintaining production equipment
Participated in team-building meetings and other company sponsored programs
Key player in the development and implementation of safety improvement procedures
Operator/Fitter-B/Welder
Apr 1990 to Aug 1995 – AFCO STEEL, Little Rock, AR.
Responsible for the safe operation of industrial drills, saws, and pneumatic tools
Performed fitter-b/welder duties
Responsible for blueprint reading and comprehension
Performed measuring, drilling, and grinding duties
Warehouse Worker
May 1989 to Apr 1990 – Affiliated Foods, Little Rock, AR.
Performed the safe operation of lift-trucks in relation to material handling duties
Crew Chief
Sep 1985 to Mar 1989 – United States Air Force, San Antonio, TX
Received technical and behavioral training
Performed mechanical duties on T-37 trainer jets and C-130 cargo planes
Completed NCO leadership preparatory course
Education
Jun 2002 to May 2007- Univ. of Arkansas Little Rock, Little Rock, AR.
Bachelor’s Degree
Chancellor’s List (multiple semesters)
Graduated with 3.1 GPA
Other Experience
Microsoft Office (Word, Excel, PowerPoint)
In-depth training in lean manufacturing practices
References
References are available on request.
Contact this candidate