Inside Sales

Richard T. Wilson

530-***-**** • ******@*****.*** • Truckee, CA

MANAGEMENT PROFESSIONAL

Providing Exceptional Service… Building Loyal Relationships… Solving Problems… Increasing Sales

Dynamic, goal-oriented, management professional with more than 15 years of experience in sales, customer service, and operations management who undertakes complex assignments, meets tight deadlines, and delivers superior performance. Possesses practical knowledge in business operations and I.T. Operates with a sense of urgency and thrives in a fast-paced setting. Core competencies include:

Project Management • Client Relationships • Account Development • Logistics Management

Quality Control • Strategic Planning & Budgeting • Employee Training

PROFESSIONAL EXPERIENCE

Aerial ALSM Survey Operator • Network Mapping • Reno, NV

Installed and maintained LIDAR hardware and software . Coordinated communications, logistics, and transportation

Identified areas of inefficiency to maximize cost control

Updated flight and installment procedures to deliver improved data to client

Project Manager • Absolute Exhibits • Las Vegas, NV

Coordinated production, logistics, transportation, staffing, client relationships, and financial reporting

Continually supervised approximately 60 clients globally, coordinating multiple projects simultaneously.

Retained greatest number of clients and received highest customer service ratings in company history

Researched and implemented various cost-saving methods to increase company profit.

Catering Operations Assistant Manager •Tahoe Mountain Club • Truckee, CA

Coordinated event planning, staffing, training, inventory, purchasing, and supervising of all clients’ functions

Focused on incentive producing team-building exercises with an emphasis on up selling techniques and customer satisfaction surveys as to create measurable steps of service progression and increase revenue.

Implemented revenue tracking methods, invoice reconciliation practices, in addition to daily and monthly forecasting tools.

Property Manager •Tahoe North Rentals • Carnelian Bay, CA

Managed a vacation rental company with duties including: Accounting, advertising, sales, reservations, webpage development, home maintenance, business enhancements, team supervision, and building relationships with clients/owners/vendors. Managed 100+ units.

Investigated and implemented different advertising techniques to promote balanced distribution advertising to reduce overhead costs and developed processes to analyze most beneficial marketing practices and business image.

EDUCATION

Bachelor of Science in Computer Information Systems

Humboldt State University • Arcata CA • 2001

TECHNICAL SKILLS

Proficient in C++, VB, JavaScript, Oracle SQL, Cisco Networking, HTML, CAD, Microsoft Suite

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