Technical Support Maintenance

Location:

Wayne, NJ, 07470

Posted:

June 02, 2016

Contact this candidate

Resume:

Gautham Dhayalan

* ********* **, ********, ** *7405 703-***-**** acu2gm@r.postjobfree.com

PROFILE

Result-oriented Sr.Windows Systems Administrator with 13 years’ experience in Windows Exchange/ERP/Virtualization Systems and Network Infrastructure. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization (SCCM/SCOM/SCVMM/Vcenter). Outstanding grasp of ITIL principles and processes. Team player with reputation for providing excellent user service; tenacity to work with demanding end-users.

TECHNOLOGY SUMMARY

PROFESSIONAL EXPERIENCE

Senior Systems Administrator

State Street, Princeton, NJ 2015 July- Till Date

Planning and Migration of Application based servers from Server 2003 to Server 2008 and Server 2012 for 198 Servers.

Execution of Migration and working with other teams namely the Autosys and IBM Infrastructure team for execution of the server plans in Server 2008 environment on Virtual Instances for 145 Windows Servers and 48 Citrix Servers.

Provide second and third level technical support for a mission critical corporate Windows server environment including server installs, migrations, upgrades, patch management, application support, virus remediation, E-discovery events, business continuity, operational and disaster recovery.

Administer and maintain Microsoft Exchange 2010.

Powershell scripting utilized to maintain Active Directory tasks.

User maintenance, PDL, Group Policy management.

Desktop systems Windows XP/7 and 8 in configuring and maintenance with peripheral devices through Virtual environment as well.

Backup Solutions involved utilizing Exagrid to configure and maintain Disk Backups Offsite.

Configure, Support and maintain Mobile devices of Blackberry, IOS and Android environment.

Part of team responsible for the engineering design, setup, configuration, maintenance, and troubleshooting of all Windows Servers (2008&2012) and related technologies.

Exchange 2013 was implemented in testing phase to take over exchange activity.

Performed necessary technical corrective actions to restore failed or failing technical services.

Reviewed technical designs and influence designs for optimum, economical, and sustainable solutions.

Resolved business issues and complaints in accordance with appropriate professional standards.

Upheld organizational goals in architecture maintenance.

Conducted process audits and furnished ITIL process owner support.

Collaborated with MSC staff members in ITIL framework implementation.

Improved process quality in coordination with team members.

Maintained and updated customer business issues maps.

Utilized IBM BIGFIX for maintaining List of application updates, features, enhancements, and update instructions.

Using Bigfix for Supported scenarios for upgrade/migration between legacy and current versions.

Using Bigfix for Properly handling a growing environment.

Lync 2013 was utilised as Messaging systems within the New England corporate environment.

Maintenance and update of patches for Lync 2013 systems.

Management of Exchange Server 2010/ Backup Solutions and Systems Administration (Systems running on Windows 7 and peripheral devices over 10 US locations)

Installation, Configuration and support of VMware Vsphere 4.X version

P2V for 18 Servers/4 Hosts each completed as Part of Virtualization

Server migration physical to Virtual using Hot and cold cloning technology in VMware.

Creating cluster in VMware. Configuring High Availability (HA), DRS, and templates.

Consolidation of Physical servers. Deploying virtual servers using templates.

Cloning of virtual server. Creation of Rules, backup policy, alert configuration of backup policy.

Configuration of Vmotion, virtual switch, Vlan in Virtual center. Maintenance of virtual center server.

Providing and maintaining user access in VC, configuring mail alert for any failure in HA, DRS, CPU or memory.

Patch management using VMware update manager for esx server.

SAN space allocation for esx servers host. Scanning and configuring LUN for ESX server.

Support for all power and cooling load requirements. Premise security technology, Cabling trays and Plenum design. Fire suppression control system.

National grid, Northborough, MA 2013 Apr – 2015 June

Sr. IT Systems Administrator

Performed detail technical analysis; provide technical recommendations and options for decision by CNI Manager.

Responsible for the design, implementation and support for the company Global Active Directory and Group Policy environment.

Assist with defining and creating best practices for the Global Active Directory infrastructure including Group Policy management.

Administer and maintain Microsoft Exchange 2010.

Powershell scripting utilized to Windows Environment Server maintenance tasks.

User maintenance, PDL, Group Policy management.

Desktop systems Windows XP/7 and 8 in configuring and maintenance with peripheral devices through Virtual environment as well.

Virtual environment utilising HyperV on Exchange based servers were implemented on partial scenario before full ramp up was planned.

Backup Solutions involved utilizing Exagrid to configure and maintain Disk Backups Offsite.

Configure, Support and maintain Mobile devices of Blackberry, IOS and Android environment.

Part of team responsible for the engineering design, setup, configuration, maintenance, and troubleshooting of all Windows Servers (2008&2012) and related technologies.

Exchange 2013 was implemented in testing phase to take over exchange activity.

Performed necessary technical corrective actions to restore failed or failing technical services.

Reviewed technical designs and influence designs for optimum, economical, and sustainable solutions.

Lync 2013 was utilised as Messaging systems within the New England corporate environment.

Maintenance and update of patches for Lync 2013 systems.

Perform remote administration, support and management of multiple Citrix farms utilizing Citrix Provisioning Services, EdgeSight and XenApp 5.0.

Responsibilities included the maintenance of Production and Backup XenApp systems, troubleshooting issues and resolving these problems in a timely manner, design and architecture recommendations and implementation.

Utilized IBM BIGFIX for maintaining List of application updates, features, enhancements, and update instructions.

Using Bigfix for Supported scenarios for upgrade/migration between legacy and current versions.

Using Bigfix for Properly handling a growing environment.

Participated in CISCO System network configuration and problem diagnosis, Port level interconnection and transport architecture.

Assisted with engineering and architecture programming processes.

Conducted gap analysis on current infrastructure programs.

Contributed to architectural cross-function sessions and meetings.

Maintained current proficiency in evolving engineering and communication programs.

Researched current ITIL standards and architecture integration processes.

Reviewed and recommended ITIL process improvements.

SCOM, SCCM utilization for managing the Windows Server Environment.

SCCM Installed and utilized for deployment of Win 7 Operating System for over 1000 systems.

SCOM utilized for management of Windows Environment including Win7 and Testing with Win8 as a Pilot Implementation.

Network Performance management and control.

Integration and acceptance testing (development of Acceptance Criterion).

Understand detail telecommunications engineering, facility designs and diagrams.

Network security and network appliance devices.

Implementation of Solarwinds NPM for the entire NE Environment with 150 Servers and 35 Network Devices.

Server architecture, deployment, and maintenance of Operating system configuration and performance management.

Implementation of Right Fax solutions over Virtualized environment for enhancing faxing abilities for the core Executive team.

Aiding in secure compliance of files related to fax solutions.

Automation of fax capabilities for key business applications.

Maintenance of Windows Active Directory, LDAP, Domain Name Service (DNS).

Configuration control Storage Array Network (SAN).

System backup and recovery, Application Systems – technical architecture support.

UDW architecture and maintain reliable operations of database applications

Real time control system application control, integration, and administration

Middleware technical support, Software Development Life Cycle (SDLC) control and release management, and participates in functional testing

Support for all power and cooling load requirements. Premise security technology, Cabling trays and Plenum design. Fire suppression control system.

DCCHP, Washington, DC 2012 Sept – Mar 2013

Windows /Network Manager

Actively demonstrated strong analytical, troubleshooting and Interpersonal skills with a customer focused approach.

SCOM, SCCM utilization for managing the Windows Server Environment.

SCCM Installed and utilized for deployment of Win 7 Operating System for over 600 systems including remote site locations.

SCCM- Configuration Management Utilized for Implementation of 7 Provider/Vendor applications.

SCCM-Software and Hardware Inventory of all locations based in DC District.

SCCM-Software Metering as utilization of Physical resources by third party professionals.

SCCM-Asset Intelligence on VDI devices.

SCCM-Healthcare Vendor Software Distribution

VMware Infrastructure 4.x/vSphere Installation & Configuration

Planning and Designing VMware VI3/vSphere (ESXi 4.0/ESXi 5.1 and VMware VirtualCenter)

Installation, Configuration and maintenance of Hosted VMware products.

Design, Implementation, Testing and Deployment of VMware Infrastructure

Installation, Configuration and Administration of VMware VSphere4, ESX 5.1 and ESXi Server, VMware View.

VMware vSphere client, Virtual vCenter Server.

Windows Server 2008 Hyper-V virtualization configuration for Remote Production/Test servers.

Virtual Networking (Virtual Switches, VM Kernel Ports) And Virtual Storage (Access Control and VMFS Datastores)

Creation, Management and Configuration of Virtual Machines, Clone and Templates. Customizing guest operating system on Virtual Machines. Created DRS and Custom roles for users and Administrators

High availability, Clustering, VMotion, Storage VMotion.

Server Consolidation with VMware Converter (P2P and P2V Conversions) Snapshot manager and restoring a snapshot. P2V done for 15 servers/3 hosts- Upgrade of VMware Vcenter to 5.X

HyperV environment for Exchange 2010 maintenance on Testing scenario.

System Administration-Managing Users, Groups, Roles and Access Permissions.

Setting up and monitoring performance monitoring and capacity planning.

Managing Tasks, Events and Alarms, Experienced in implementation, configuration, maintenance and support for NetApp filers using Data OnTap CLI and Filerview.

Participate in strategic engineering planning and road map sessions Research & development, proof of concept evaluations.

Maintenance of Right Fax solutions over Virtualized environment for enhancing faxing abilities related to Insurance claims of Lab information for clients.

Aiding in secure compliance of files related to fax solutions.

Automation of fax capabilities for key Lab business applications.

AWS cloud services utilized for data store/manipulation of specific Provider databases

EC2 utilized for administering the AWS environment for Internal Users

Disaster Recovery and Business Continuity planning and simulation testing

Responsible for the design, implementation and support for the company Global Active Directory and Group Policy environment.

Assist with defining and creating best practices for the Global Active Directory infrastructure including Group Policy management.

Backup Solutions involved utilizing Exagrid to configure and maintain Disk Backups Offsite.

I365 utilized for Exchange data Backup Replication and offsite maintenance of data copies.

Part of team responsible for the engineering design, setup, configuration, maintenance, and troubleshooting of all Windows Servers (2008&2012) and related technologies.

Lync was utilised and maintained as part of the messaging systems.

Provides technical administrative and configuration support for the following platforms: Windows Server 2000, 2003, 2008, IIS, Global Active Directory / Group Policy, Citrix, VMware, VDI, MS SQL Server, BackupExec, Avaya, Cisco IronPort (Email).

Procurement of necessary hardware, software, and licensing.

Provided systems administration support for Windows systems, workstation upgrades, and user account setup

Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues

Supported standalone 150 user environments at our remote office locations in DC using Citrix.

Emtec Inc, Springfield, NJ 2009 Nov – 2012 Sept

ERP/Windows/Network Manager

Mentor and guide team of engineers on Implementation/maintenance of Infrastructure.

Implementation and maintenance of SCCM and SCOM for Windows environment.

Deployment and maintenance of Office 2010/Mcafee/Adobe and third party apps utilizing SCCM.

Inventory and Software license management through SCCM.

SCVMM primarily utilized for the managing the HyperV environment for Exchange 2010 after upgradation.

SCOM utilized for managing operations for 1000 + User environment.

Part of team responsible for the engineering design, setup, configuration, maintenance, and troubleshooting of all Windows Servers (2008&2012) and related technologies.

Windows Server 2008/ Exchange 2010- Hyper V Implemented.

OCS 2007 R2 implemented for internal communications and was part of maintenance and support.

Installation and administration of Lumension End Point Management.

Management of Exchange Server 2010/ Backup Solutions and Systems Administration (Systems running on Windows 7 and peripheral devices over 5 US locations)