Customer Service Information Technology
Resume:
Karmel Murria
************@*****.***
Education
ITT Technical Institute, Cordova, TN
Associate of Applied Science, Information Technology - Computer Network Systems
Course Description:
The Information Technology, Computer Network Systems Associate of Applied Science Degree objective encompassed several computer-based system and application areas, and required the completion of tasks associated with installing, upgrading and maintaining computer network systems in typical LAN/WAN environments.
Skills & Course Curricula:
Operating Systems Visual Basic
Microsoft Desktop Operating Systems Database Development
Network Standards and Protocols Linux System Administration Microsoft Network Operating Systems Linux Operating Systems
WAN Technology and Application Network Systems Management
Network Technology and Service Integration
Professional Experience
AutoZone 2013- Current
Technical Analyst 1
Troubleshot AutoZone stores across the U.S. and Mexico using Linux command line using the Susethin Operating system.
Performs extensive troubleshooting on all hardware, software, communications, and procedural problems with equipment
Manages and approves process and associated cost of selecting and dispatching vendors for network connectivity and telephone systems.
Directly responsible for handling all chronic and repeat problems of telephone systems
Trains and mentors Support Agents and Call Agents.
Resolved Telecommunication issues. Cisco, and Nortel phone troubleshooting.
Configured ports and managed MPLS systems.
Researches new problems and interacts with IT Development to determine root cause and problem resolution
Supported refresh installation techs to install various equipment for refresh projects.
Supported equipment such as debit pads, battery equipment, thin clients, servers, 2901 and 1800 routers, phone systems, printers, check readers, registers, RF scanners, Access points, switches, hubs, cisco phones, MPLS systems, this included software as well as hardware on all equipment.
Consulting
Clients Include: (Value Place, and Best Pro)
Desktop/ Network Support
Installed, and configured Windows (XP, Vista, 7) and troubleshot any issues within the operating systems.
Utilized Active Directory (Set up user accounts, Check permissions, password reset).
Virus Removal using Norton when needed.
Hard Drive installations for both Linux, and Windows based computers.
Windows 7 configurations and troubleshot issues within the system.
Provided Break/ Fix component level repair for various model Desktops, Laptops, and Printers.
Transferred Data and performed Data backups to data before wiping the hard drive.
Migrations on user data from one PC to another, or to an external Hard Drive.
Mobile Now (Sprint) 2012-2013
Cell phone Repair Technician
Performed cell phone repairs for Sprint customers
Provide exemplary customer service and create a customer following
Effectively and efficiently assist management and coworkers in the daily operations of the store
Best Pro Inc 2011 to 2012
Technical Support
Performed duties such as installation of cable television, telephone, and high-speed internet for residential and commercial customers.
Used electronic DSAM Cable Meter to determine cable signal strength as well as internet docsis tests.
Drove company truck to and from customer locations all over midsouth including Mississippi and Arkansas.
Technicolor 2008 to 2011
Warehouse Support
Drove forklift in order to achieve fast pace production.
Loaded and unloaded product for distribution.
Used RF Scanner for location of product and inventory.
References Furnished Upon Request
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