Data Entry Customer Service

Martin Batista

***-** ***** ******, ******* Heights, NY 11411 ᴥ Cellular: 718-***-**** ᴥ Email: ***********@*****.***

PROFESSIONAL SUMMARY

Seeking to secure a position as a Virtual Office Assistant.

I am a team player with integrity, accountability, with an eye for detail and accuracy, and a passion to get the task at hand, proficiently completed in a timely manner to the full satisfaction of my employer.

I have a passion for finding bugs and documenting them and seeing that they get resolved.

I am also able to shift gears and multi-task as need be. I have over ten years’ experience in computer related work encompassing various industries and disciplines in the categories of software development, software testing, tech support, testing medical imaging modalities, real estate sales CRM systems, tele-marketing, executive appointment setting and its related CRM component as well as Operations administration for a culinary company using proprietary cloud-based distributed application software and its associated CRM components.

SKILLS

ᴥ Operating Systems: Dos, Windows 95/98/2000 Professional/NT/ME/Vista/Win 7/Win 8, UNIX, Linux, Ubuntu, Red Hat, Solaris.

ᴥ Languages: Java, Java SE, Java EE, NetBeans, Eclipse, Junit, TestNG, Ant, Maven, Selenium Automation, Visual Basic, Foo Basic, C/C++, JavaScript, jQuery, VBScript, CGI/Perl, Bash shell scripting, Batch scripting, HTML5, DHTML, XML, CSS3, MySQL, SQL Query Language, Agile Scrum Systems.

ᴥ Fluent in: Java, JavaScript, jquery, Joomla, Windows, Linux, Data back-up and retrieval, SQL, QA Methodologies; both manual and automated. Excellent diagnostic skills. Website maintenance, front-end and back-end testing. Document editing, Metrics analysis, generating spreadsheets, graphically illustrating and representing analytical data points. MS Office, MS Excel. Excellent written and verbal communication skills

WORK HISTORY

Free-lance Web Designer, Data Entry, Editing and Music Production Programming/Education:

03/2016 – to Present.

ᴥ Ongoing free-lance work in web design, front-end and back-end programming utilizing, JavaScript, PHP, MySQL, HTML5, CSS3.

ᴥTesting front-end and back-end systems.

ᴥFreelance data entry as well as midi/music programming for private client commercial entertainment use.

ᴥWorking as a professional music educator/piano teacher.

Data Analyst: 09/2015 – 03/2016.

Lean Chefs LLC - NYC

ᴥ Working for Lean Chefs doing Data Entry, processing new accounts, maintaining grandfathered accounts, as well as re-activating dormant accounts.

ᴥ Processing transactions using payment gateway functionality.

ᴥ Processing culinary preferences per customer accounts in the capacity of varying gastronomical restrictions per customer’s individual tastes via a customized, proprietary CRM system.

ᴥ Financial analysis with the use of spreadsheets (MS Excel and Apache OpenOffice) which I generated on a

daily and monthly basis involving and computing various data points.

ᴥ Uploading, downloading files and executing search queries on cloud-based RDBMS database systems.

ᴥ Processing high volumes of data and billing transactions on a daily basis.

ᴥ Constant communication via email and Skype with staff, providing excellent communication and teamwork thus advocating a smooth workflow company-wide.

ᴥ Providing excellent customer service support during heavy company workloads.

Free-lance Web Designer, Data Entry, Editing and Music Production Programming/Education:

02/2008 – 08/2015

ᴥ On going free-lance work in web design, front-end and back-end utilizing, JavaScript, PHP, MySQL, HTML5, CSS3.

ᴥTesting the front-end and back-end systems.

ᴥFreelance data entry as well as midi/music programming for private client commercial entertainment.

ᴥWorking as a professional music educator/piano teacher.

Teller, Banker, Systems QA Analyst: 01/2005 – 01/2008

Wells Fargo bank – Bay Area, Ca

ᴥ Customer Service, Telemarketing, Tendered money, Tested online banking systems.

ᴥ Performing Data Conditioning for QA teams by creating and seeding test accounts utilizing the Hogan Mainframe’s multi-level systems for customer profiles and account information.

ᴥ Performed Wire transfers, updating and executing test cases. Fluent in Hogan Mainframe Systems.

ᴥ Fluent in Mercury Quality Center.

ᴥ Opened new accounts. Managed weekly company-wide calendar maintenance, dual custody routines in the vault.

ᴥ Updated and maintained the online bank department’s Wiki.

ᴥ Aligned office departments and increased inter-department communication and data sharing individually and with the teamwork effort of the QA Data Team of which I was an integral part of.

ᴥ Prepared various documentation for the purpose of providing a granular and comprehensive perspective in showcasing and explaining proprietary systems architecture and their related sub-systems, also considering and taking into account the new software builds.

Web Designer, Web Master: 02/2004 - 01-2005

Steven Segal Steam Roller Productions – Brentwood, CA

ᴥ Designing and maintaining the Steven Segal official website utilizing the latest web design and web development trends and methodologies.

ᴥ Monitoring online store orders and updating the inventory data.

ᴥ Maintaining new member info and providing weekly calendar maintenance.

ᴥ Recommended software framework APIs and architectural improvements, trending designs and integration solutions.

ᴥ Ongoing maintenance and editing, researching new technologies to always improve and keep my client’s website current.

ᴥ Updating, monitoring and maintaining the website’s Forum functionality.

Software QA Engineer: 01/2001 - 01-2004

Stentor, Intelligence Informatics, Inc. – San Francisco, CA

ᴥ Black box testing the distributed application: iSite 3.0 Medical Imaging Software Technology; a solution for fast high-resolution medical image distribution at various compression modes for multiple modalities such as Magnetic Resonance imaging, Computer Tomology, Ultra Sound, and Nuclear Medicine, among others.

ᴥ Consistently met deadlines and requirements for all product related Test case suites.

ᴥ Writing Test Procedures.

ᴥ Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

ᴥ Regression testing.

ᴥ Performing Server Metrics for load- balancing and mission critical performance challenges.

ᴥ Running automation stress testing.

ᴥ White box testing, coding in JavaScript implementing an Active X API.

ᴥ Performing anti-virus maintenance on intranet.

ᴥ Installing and testing video cards for dual monitor configuration of Radiology workstation Systems.

ᴥ Reporting and documenting bugs using Bugzilla.

EDUCATION

Bachelor of Arts: Piano and Electronic Music, 1983

Berklee College of Music. – Boston, MA

Piano Performance and Electronic Music major.

Learned all aspects of piano performance. Including master classes, workshops, and participated in ensembles as well as daily private lessons, lectures/demonstrations by faculty and visiting artists, and exposure to the latest innovations in music technology.

Electronic production and design, mastered the musical and creative use of electronic production and sound design tools and technologies. Working in professional-level studios, classroom/labs, and performance spaces. Studied electronic composition and production, synthesizer programming and sound design techniques. Digital signal Processing, audio programming. Musical score analysis.

Associate of Science: Computer and Internet Programming, 1999

Computer Learning Center – San Francisco, CA

GPA: Magna Cum Laude

ᴥ Graduated Magna cum Laude with a degree in Computer and Internet Programming.

ᴥ Creating real-world business applications in Java, C++ and related frameworks encompassing all platforms.

Languages Learned:

ᴥ Visual Basic, Foo Basic

ᴥ C/C++

ᴥ Java, SE, EE, NetBeans, Junit, TestNG

ᴥ Eclipse, Selenium Automation, CGI/Perl

ᴥ JavaScript, jQuery, Ajax, Json, Mobile Dev

ᴥ VBScript

ᴥ Maven, Ant

ᴥ GitHub

ᴥ HTML5,DHTML, XML, CSS3

Operating Systems:

ᴥ Dos, Windows 95/98/2000/ professional/NT/ME/Vista/Win7/Win8

ᴥ UNIX/Linux Red hat, Ubuntu /Solaris/Mac os

CERTIFICATIONS

ISTQB Quality Assurance Certification.

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