Customer Service Manager
Resume:
HOUSTON, TEXAS *****
Phone 832-***-**** cell
E-mail *************.**@*****.***
Marion Myers Hollins
Education
****-**** ******* ********* ******* Houston, Texas
AAS, Residential Real Estate
2007-2008 Houston Community College Houston, Texas
Real Estate Salesperson License
2002-2005 University of Houston Houston, Texas
(Pursued) BA, Business Administration
1998-2001 North Harris College Houston, Texas
AAS, Office Technology
Received Diploma
Professional Experience
2014- still there Champion Golf Club Houston, Texas
Administrative Assistant
Member Service.
Assisting general manager and owners with several projects.
Creating and sending out Weekly Newsletter.
Administrative clerical duties.
Managing busy phone lines.
2011- 2016 Champion Real Estate Group Houston, Texas
Real Estate Agent
Customer Service.
Working with buyers and sellers.
Increased last year sales by ten percent.
Intensive daily marketing.
Administrative clerical duties.
2011-2013 Brooke Staffing Houston, Texas
Accounting Clerk
Customer Service.
Prepared Corporation and Partnership Returns.
Worked Accounts Receivables and Payable.
Administrative clerical duties.
Filing & Sorting.
Multiple phone lines.
2010-2011 Cash Biz Houston, Texas
Financial Service Manager
Customer service stats in top ten.
Direct recruiting, interviewing, and hiring associates.
Training and developing associates.
Administrative clerical duties, including profit and loss.
2008 to 2010 Rent A Center Tomball, Texas
Financial Service Manager
Customer service stats rank number 3 in district of 14.
Increase OSB growth from 30,000 to 80,000.
Direct recruiting, interviewing, and hiring associates
Training and developing associates
Administrative clerical duties, including profit and loss.
MARION HOLLINS
(CONTINUATION)
2007 to 2008 Block Buster Video Houston, Texas
Store Manager
Customer Service stats rank 95% in District.
Increased TNR comps from -46% to +5%.
Direct recruiting, interviewing, and hiring all associates.
Training and developing associates.
Administrative clerical duties, including inventory controls.
2000 to 2007 Payless Shoe Source Houston, Texas
Store Manager
Customer Service stats number five in District.
Increased sales from $400,000 to $800,000.
Direct recruiting, interviewing, and hiring all associates.
Suggested new products that increased earnings by 24%.
Training and developing associates.
Administrative clerical duties, including inventory controls.
1999-2000 CSC Houston, Texas
Credit Industry Assistant I
Customer Service awards.
Investigating disputes on consumer credit files.
Data entry at 45 wpm.
Administrative clerical duties, including organized and efficient.
Meeting all expected quotas.
1993-1998 Payless Shoe Source Houston, Texas
Store Manager
Customer Service oriented.
Maintaining level one store standards.
Meeting and maintaining sales goals.
Recruiting, interviewing, and hiring associates.
Training and developing associates.
Administrative clerical duties, including inventory controls.
REFRENCES AVAILABLE UPON REQUEST
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