customer service representative

CATHY CLARK

*** * ****** ******, **************, KY 270-***-**** *****.****.*****@*****.***

SPECIAL SKILLS

Software

I have the skills to use Microsoft Word, Excel, and PowerPoint with ease. I am a fast learner when it comes to learning how to use new software and programs. I am comfortable using the internet to browse and use websites that are relevant to my work.

Verbal

I have excellent verbal skills in person and over the telephone. Typing

I can type 40 words per minute and can type while on the telephone. Problem Solving Skills

I can work in a fast paced and ever changing environment to troubleshoot problems and deal with them efficiently including looking for alternate solutions to a problem. EXPERIENCE

Jul2015-Apr2016 Customer Service Representative, Intelenet, formally Serco

Booked hotel rooms for Extended Stay America on the overnight shift. Duties included listening to and reacting to customer needs, providing upgrade options where available, providing limited support for the customer and taking complaints, and following call flow.

Reason for leaving: Separation.

Aug2010-Feb2014 Child Care Provider, Brandi Rector- Self Employed

Provided care for one to two children during daytime and nighttime hours. Duties included meal planning, activity planning, homework scheduling and assistance when necessary and use of good judgement, quick thinking and problem solving skills.

Reason for leaving: Family moved out of state.

Jan2005-Jul 2009 Child Care Provider, Lisa Caswell, Self Employed

Provided care for one to three children during the daytime hours. Duties included meal and activity planning, homework scheduling and assistance when necessary, and use of good judgement, quick thinking and problem solving skills.

Reason for leaving: Family moved out of town.

Page 2

Jan2005-Jul2009 Telephone Interviewer, National Data Questing, 436 Hotchkiss Ave, Campbellsville KY

Administered telephone surveys for various companies. Duties included calling potential interviewers and using telephone skills and etiquette to receive answers to survey questions, then entering the data into to computer system utilizing typing skills to the company’s specifications verbatim. The Campbellsville branch of this company is closed.

Reason for Leaving: Daughter was sick, needed to stay at home and take care of her. Oct 1999-May2001 Housekeeper, Best Western, 1400 East Broadway, Campbellsville KY

Cleaned and sanitized hotel rooms, folded sheets and towels and responded to guests requests as needed.

Reason for leaving: Too physically demanding.

May1999-Jul1999 Stocker, Big K-Mart, 400 Campbellsville Bypass, Campbellsville KY

Worked temporarily to renovate old store into the new, larger Big K-Mart. Duties included stocking of inventory and cleaning and rearranging the store. The Campbellsville branch is no longer in business.

Reason for leaving: Temporary work.

Sept1998-Apr1999 Photographer, PCA International Inc. 1830 Galleria Blvd, Charlotte NC

Took professional individual and family photographs. Duties included checking inventory, ordering supplies, preparing film for shipment, sales, operating cash register, and telephone courtesy calls in the Campbellsville K-Mart. Local branches are no longer in business.

Reason for leaving: Travel Restrictions.

VOLUNTEER HISTORY

2010 Hospice of Central Kentucky, Annette Jones 270-***-****

Spent time with end-of-life patient to give the family personal time and to comfort the patient. Made a wreath with the names of all of the deceased patients from the last ten years on ribbons to honor them so it could be displayed in the office. EDUCATION

1986 High School Diploma, Green County High School, 302 Brummell Ave, Greensburg KY 2010 Some College, KCTCS, 164 Opportunity Way, Lexington KY Completed two semesters towards an associate’s degree in medical coding.

Contact this candidate