Customer Service Management
Resume:
Lynn J. Gernert
Waipahu, HI **797
*********@*****.***
PROFESSIONAL SUMMARY
U. S. Army Veteran with 20 years of increasingly responsible roles in team management, administrative accountability and basic supply management. Talented instructor, selected for competitive position as intelligence trainer. Resourceful, adaptable solutions-oriented professional offering a comprehensive background of dedicated support to U.S. military operations. Demonstrates strong managerial training, administrative expertise and six years of experience as an instructor.
KEY QUALIFICATIONS
Personal Attributes:
Effective Team Leader, Volunteer, Customer Relations, Fluent in reading and writing Spanish,
Key Skills:
Office, Inventory & Record Management
Staff Development & Training
Team Building & Supervision
Policies & Procedures Manuals
Meeting & Event Planning
Top Secret- SCI Security Clearance (investigation- initiated 1960620, completed 20110921)
Software Proficiency- Microsoft Office, Share Point, Internet Explorer and Web Browsers
EXPERIENCE
Operations & Administration
Ensuring optimal procedures and work-flow operations, experience in organizational leadership.
Produced training schedules, implemented the section’s production schedule and managed operation schedules for 6 soldiers, successfully enhancing time efficiency.
Informed commander of unit’s training status and enrolled soldiers for training required to fill additional duty slots necessary to support the unit operations.
Managed receipt, storage of ammunition for the unit.
Maintained quality control for soldier files in Barracks Management Office
Customer Service
Provides customer-centered perspective for employers. Presents positive attitude to promote a friendly atmosphere in the workplace.
Demonstrated team-work and dedication that maximized results for the entire team by re-evaluating core tasks and focusing on priority assignments to improve production.
Provided internal customer service by relating with all personnel in congenial and professional manner that facilitated the development of a diversified group.
Enhanced soldiers' individual and professional growth, developing them into independent decision-makers.
Interact professionally with all levels of staff in all communications and maintains the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
Security
Facilitate and encourage a safety conscious environment in the workplace. Promote and participate in security operations.
Maintained 100% accountability and safety of all sensitive items and communication equipment valued at $6,000,000,000 for two deployments.
Secured the personal safety, training, and performance of up to 60 U.S. Army soldiers;
Monitored and instructed classes consisting of 36 students, strengthening their knowledge in proper execution of First Aid, Survival, War tactics, and Security.
MILITARY ASSIGNMENTS
Barracks Management Representative, HHD 205TH MI BN 2014
Training NCO, HHD 205TH MI BN 2014
Regional Team NCOIC, A Co. 205th MI BN 2013
AIT Platoon Sergeant, A Co. 30tth MI BN 2010
Instructor/ Writer, A Co. 305th MI BN 2007
Instructor/ Writer, C Co. 305th MI BN 2006
EDUCATION
M.B.A., Human Resource Management- Wayland Baptist University; Arizona (2010)
B.B.A., Accounting- University of Texas-Brownsville (1996)
A.S., Intelligence Operations/Imagery Ground Station Operations- Cochise College, Arizona (2006)
A.A., Liberal Arts- University of Texas- Brownsville/ Texas Southmost College (1996)
Homer Hanna High School- Brownsville, Texas (1989)
Training and Licenses:
Technical Transportation of Hazardous Material (2014)
Equal Opportunity Leaders Course (2014)
Sexual Harassment/ Assault Response and Prevention- Unit Victim Advocate (2012)
Master Resilience Course (2012)
Combat Life Savers Course (2012)
AIT Platoon Sergeant Course (2010)
AWARDS
Army Commendation Medal (4 bronze Oak Leaf Clusters)
Army Achievement Medal (3 bronze Oak Leaf Cluster)
Good Conduct Medal (One Silver Loop)
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