Manager Technical Support

CHRISTIAN PEREZ

*** *. ***** ***. *** Angeles CA 90063 323-***-**** **********.*****@*****.***

Professional Summary

Results-oriented computer system engineer with 11+ years of experience supporting IT operations and providing technical support in diverse industry sectors. A true business partner, appreciating the needs and goals of the business and able to utilize information technologies to support them.

Core Competencies

Team Leadership.

Project Management.

Budgeting and Vendor Evaluation.

Resource Management

Systems and Network Administration.

Mixed-Platform environments.

Design and Programming skills.

End-User Training and Support.

System Security, backup and recovery.

Skills

Excellent analytical and problem solving skills.

Able to communicate with employees at all levels of the organization, and work well in a team setting.

Excellent documentation and organizational skills.

Ability to translate business requirements to technical specifications.

Proven ability to work well in pressure situations and meet tight deadlines, both as a team member and as an individual contributor.

Ability to build and maintain strong working relationships with users at all levels of the organization, and at all levels of technical understanding and competence.

Ability to take ownership of task and projects.

Language: professional working proficiency in English; Spanish native.

Technical Proficiencies:

Microsoft OS Server 2003/2008/2012 and MS OS Clients W7, W8.1 & W10, Active directory & Terminal Server, Exchange Server & Exchange Online in Office 365, Mobile devices, Microsoft SQL Server, Visual Studio, Crystal Reports, Microsoft Office, VBA, ERWin Data modeler, Datto Backup Solution, SonicWALL, VPN, Ubiquiti Networks, HP Switches, Structured Cabling, Virtualization with VMware products, Proxmox and Microsoft Hyper V, Macola ERP, WiSys, PBX and VOIP, Spiceworks, ESET and Symantec Corporate Antivirus, Microscan barcode reader engines, wireless temperature sensors and CCTV System.

Professional Experience

HMR Foods LP Vernon, CA

IT Manager 09/2013 – 05/2016

Planning and construction of IT infrastructure in multiple plants across North America.

Implementation and administration of a backup cloud hybrid solution for disaster recovery and business continuity.

Responsible for supporting IT Infrastructure across the Division.

Training users on a variety of systems and providing ongoing local and remote support to 140+ users across North America.

Planning and execution of IT purchasing with multiple vendors (goods, services and maintenance contracts).

Development of IT policy.

Develop tools tailored to specific business needs in Visual Studio, SQL Server, and Crystal Reports and Excel with VBA.

Migrate and merge email systems of all North American businesses within HMR Foods Division to Exchange Online in Office 365.

Designed and implemented digital elements for an inline label verification system.

Huxtable’s Kitchen Inc. Vernon, CA.

Computer Systems Analyst 03/2008 – 09/2013

Development of workflows and procedures to control finished goods inventory and production schedule.

Development of tools in Visual Studio, SQL Server and Excel to address the needs of warehouse, purchasing, production, scheduling and quality control departments.

Development and customization of reports for Macola ERP in Crystal Reports.

Development and management of IT service catalog.

Management of IT inventory.

Standardization of IT infrastructure (Network, Hardware and Software).

Training users in diverse systems and tools.

Migration of on premises server to Exchange online within Office 365.

Administration of Active directory, email server and network equipment.

Implementation of 1Sync (GTIN) as required by major US retailers.

Provide support and troubleshooting assistance for hardware and software to 70+ users.

Expansion and re-design of CCTV system.

Planning, installation and maintenance of wireless temperature control system for all critical areas.

Purchasing of IT goods and services.

Grupo Empresarial Alica. Mexico.

Developer 11/2007 – 03/2008

Assisted with the development of ERP system designed for car dealers using .Net technologies.

Agropecuaria El Avion S. de P.R. de R.L. Mexico.

IT Manager Assistant 2005 – 2007

Responsible for IT budget, IT purchasing and IT inventory.

Provide support for hardware and software to users and visitors.

Customize ERP reports and development of macros in VBA for diverse departments.

Education and Certification

APMG International and Axelos

COBIT Foundation (Jan, 2016)

ITIL Foundation v3 (Nov, 2015)

Instituto Tecnológico de Tepic (Technological Institute of Tepic)

Bachelor’s Degree in Computer System Engineering 1999-2004

Contact this candidate