Technical Support Management

Lisa Roberts

*** ******* *******, ********, ** **066 acu1vp@r.postjobfree.com 615-***-****

Experienced systems analyst with several years of experience within high-stress environments along with a strong background within a variety of industries. Experienced in providing guidance to members of management, overseeing system implementations, and performing complex data analysis. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

Key Competencies

Complex Data Analysis

Project Management

Budget Development

Training/Coaching

System Implementations

Strategy Development

Streamlining Processes

ERP System Management

Process Improvement

Strategic Roadmaps

Complex Problem Solving

System Troubleshooting

Professional Experience

Schrader Electronics/Sensata Technologies 2005-Present

Systems Manager (2009-Present)

Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

Played a lead role in integrating all organizational business systems after the acquisition of Sensata Technologies which required superior project management abilities

Design and implement streamlined business strategies for both a plant and a remote location which housed over 300 users in addition to providing input into the overall IT strategy of the organization

Perform data mining which requires obtaining both ERP and production data (part failures, finance issues)

Monitor the daily operations of all IT and ERP systems which hold a budget of over $200 thousand per year and required consistent monitoring/troubleshooting

IT/IS Systems Supervisor (2008-2009)

Coordinated several technical operations related to various business systems which included providing second level technical support to over 700 users based in the US and UK

Supervised a team of first line IT Support Technicians, led all server, LAN storage, and infrastructure upgrades, and oversaw all equipment procurement as needed

Continuously fostered positive rapport with both internal and external clients in addition to co-workers and members of executive management

ERP Systems Specialist (2007-2008)

Utilized superior technical acumen in order to successfully manage an IFS ERP integration which required training all new users in addition to ensuring the system meet all organization specific requirements

Provided technical support to over 700 users within the UK, oversaw a complex data migration from EDI to ERP systems, and supported a Radley shipping system

ERP Analyst (2005-2007)

Acted as the subject matter expert within the organization which included in providing comprehensive feedback in regards to long-term strategy in addition to overseeing significant organizational growth

Managed complex projects which included supervising cross-functional teams, created in-depth reports, provided training for several sites, and handled troubleshooting related tasks

Education & Technical Skills

BTEC National Diploma, Computer Studies, Upper Bann Institute, Ireland

Associate’s Degree, Computer Studies, University of Ulster, Ireland

Technical Skills Include: CLARIFI, IFS ERP, Radley Shipping System, EDI, Oracle EBS, TOAD, SQL, Crystal Reporting, Microsoft Office Suite, Active Directory/DNS/DHCP, and Agile/Demantra/Workday

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