Manager Engineer

Wil Pickens

214-***-**** email: **********@*****.*** linkedin: www.linkedin.com/in/wpickens

Senior Product, Program, and Engineering Manager Professional Objective

Leader with extensive strategic and tactical experience implementing cyber security plans, hosted cloud environments, enterprise services, wireless mobility, and mobile applications. Strengths include extensive technical, business, and financial acumen; detailed planning, architect, and launching complex IT and wireless solutions; experience communicating to senior executives, clients, and diverse teams.

Professional Experience

Convergys / Intervoice, Dallas, Texas

Sr. Program Manager, Hosted Client Services 2012 – 2016

Directed web based voice portal environments, tech refresh launches, operations, and cyber security for top US satellite provider and top financial institution. Supported revenue of $7M annually, for 4 US and 2 UK managed cloud data centers, and indirectly directed five engineering teams.

Implemented strategic plans and tactically managed managed-services cloud environments and application technical refresh launches (US and international) that reduce OPEX & CAPEX (800 to 400 servers) for hybrid IaaS and PaaS models

Defined, implemented, and expanded IT cyber security life cycle best practices, PCI DSS requirements, security vulnerability remediation, and achieved internal and clients’ yearly acceptance

Delivered on financial operating performance that saved $1M/year for 2 consecutive years

Campaigned to secure agreements on IT networking, software applications, and web IIS service that reduced the operating expenses below allocated yearly funding (saving $5-10K monthly).

Directed JAVA, JavaScript, VoiceXML, and Intelligent Voice Portal web-based framework applications for TDM, and SIP environments

Proactively guided and collaborated with engineering teams on best practice, architecture, and remediation before problems surface

Defined and communicated monthly and quarterly to internal and external executive teams a holistic perspective of the programs’ status, strategy, operations, security posture, and financial performance

Convergys / Intervoice, Dallas, Texas

Sr. Product Manager, Wireless and Messaging 2007 – 2012

Defined, oversaw, and implemented over four wireless and messaging products/services (Solution, SaaS).

Successfully established company’s wireless and messaging product line strategic direction for next three years

Successfully negotiated wireless and messaging product/solution requirements to support 5 international competing clients’ needs and company’s abilities to delivery

Successfully delivered product release life cycles for UK’s largest mobile service provider

Subject matter technical, operations, and market solution expert assisting sales executives pre, post, and closing sales to secure and maintain long-term customers

Grew the team’s technical knowledge base and business relationships to integration business partners’ solution suite into company’s product portfolio with revenue growth from zero to +$250K/year within one year

Produced, communicated, and successfully implemented roadmaps (strategic and tactical), plan-of-record, pricing models, marketing plans, launch plans, and cyber IT security strategies

Successfully fostered an environment that created collaboration among cross functional teams (IT technical, R&D, operations, and marketing) to accomplish clients’ and company’s goals

Nortel Networks, Richardson, Texas

Sr. Product Manager, Core Wireless Switching 1995 -2007

Spearheaded and commercially launched over three major wireless networking and telecommunication products from inception to end-of-life.

Lead meetings as Nortel Networks representative with the US FCC, standard organizations, and to over twelve international wireless carriers’ executive and technical teams.

Introduced the productization and commercialization of major core wireless telecommunication switching and IT based server side applications central to company’s globally competitiveness

Proactively resolved software, systems, and business related issues ensuring continuity of $300M business unit revenue

Spearheaded technology evaluation of business unit acquisition and folded acquired products into company’s product solution suites

Contributing member of cross functional team defining business life cycle (conception, planning, expansion, sustain, and closure) for new business unit resulting in $75M revenue over 3 years

Defined wireless security business requirements and implemented cyber security scanning, hardening, and repeatable processes

Nortel Networks, Richardson, Texas

Sr. Systems Software Engineer 1988 - 1995

Engineer responsible for software development, hardware development, and system engineering

Designed, developed, and tested software for Automatic Call Distribution switching

Designed, developed, and tested hardware cards for wireless core switching communication

System Engineer evaluating and documenting communication protocol options and performance between server-based environments

Education

Master of Science in Electrical and Computer Engineering Purdue University, Lafayette, IN

Bachelor of Science in Electrical Engineering Southern University, Baton Rouge, LA

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