Customer Service Security
Resume:
Michael Essegian
*** **** ****** #*, ********, MA 02180
E-mail: *********@*****.*** Phone: 781-***-****
Experience Brookfield Properties, Boston,
Massachusetts
Security Officer
Responsibilities Building Security, Monitor Fire and Life Systems. Handle all client requests checking in all incoming tenants and guests. Customer Service inquires. Checking all incoming and outgoing packages. Answered Phones,directed calls, took accurate phone messages. Oversaw training of new employees. Answer all questions regarding the building and the surrounding area. Trouble Shooting Customer Issues.
Skills Identify suspicious activities and guard against illegal actions such as violence, threats, thefts, criminal behavior, and regulation breaches. Monitor and control entrances and exits to and from assigned firm's premises in order to prevent unwanted/unauthorized attendance. Report and document security statuses. Actively manage and perform actions required to secure an environment such as patrols, investigations, active presence and operation of security equipment. Projects strong customer service skills – Active listener, tactful, diplomatic and articulate. Strong interpersonal and communications skills – Effectively interact with people of different ages and cultures. Positive attitude/image – Collaborative and flexible Strong problem solving – Good judgment and prioritization. Can work independently and in a team. Monitored area surrounding firm's offices continuously to detect any possible security breaches or intrusion by an outsider without permission – Conducted checks and authorized entry or exit of guests/visitors in order to avoid security threat and theft. Used various security devices such as metal detectors and scanners to implement security and prevent external threats from entering the site. Experience BME GATEWAY INC, Woburn, MA
Mailroom Supervisor
September 1993 - June 1995
Responsibilities Sorted incoming mail for distribution to all company departments and dispatched outgoing mail. Assigned mailroom clerks specific tasks. Successfully complete all jobs by time requested. Coordinate delivery of large projects with mailroom clerks. Computed amount of postage required for outgoing mail, depending on weight and classifications. Successfully handled ordering, stocking, and inventory control
Skills Microsoft Office. Supervised 6 employees Recruited employees Operate Pratt and Whitney Postal machine Stocking and inventory control Qualificat… UMASS, Boston, MA
Criminal Justice
First Aid CPR AED 2014 to June 2016
Elevator Operator Licensed MA March 2014 to March 2016 MA Drivers License
Military United States Air Force 1976 to 1980
Security Specialist
Honorable Discharge
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