State University Customer Service
Resume:
PERALTA, MYLENE A.
Purok *, Agliam, San Manuel, Isabela
Contact No.: +639*********
Email: ***********.*******@********.***
OBJECTIVE:
To be able to develop my knowledge and skills where I can utilize my field of endeavour.
To work in a career oriented and challenging environment that gives its employee a knowledge to perform their job professionally;
To excel in any fields with hardwork, determination and dedication;
To provide a good service to the customer and contribute to the growth of the company.
NATIONAL CERTIFICATION
Housekeeping NC II
PLTC- Bayombong, Nueva Vizcaya
Issued On: October 22, 2013
Valid Until: October 22, 2018
WORK EXPERIENCED
Forrest Hotel and Restaurant
Food Attendant
Bantug, Roxas, Isabela
April- May 2014 (Summer Job)
Forrest Hotel and Restaurant
Cashier-Food Attendant
Bantug, Roxas, Isabela
April- May 2015 (Summer Job)
SKILLS
Cooking
Housekeeping
Operating Microsoft Word, Excel, and Power Point
Table Skirting
SUMMARY OF QUALIFICATION:
4 months experience as food attendant at the same time cahier.
Knowledge of making drinks such as shakes, shake float, freshly brewed tea, frappe, hot beverages and cold beverages.
Knowledge in Hotel and Restaurant operations and procedures.
Knowledge in anticipating and responding to customer’s needs, providing excellent services.
1 year On-Call to a semi-fine dining restaurant.
EDUCATIONAL ATTAINMENT:
TERTIARY: Bachelor of Science in Hotel, Restaurant and Tourism Management
Isabela State University
Echague, Isabela
Year Graduated: 2012- 2016
SECONDARY: Sandiat National High School
Sandiat East, San Manuel, Isabela
Year Graduated: 2008- 2012
ELEMENTARY: Caraniogan Elementary School
Caraniogan, San Manuel, Isabela
Year Graduated: 2002- 2008
ACHIEVEMENTS:
Certificate of Achievement
Diploma
Isabela State University
April 14, 2016
Certificate of Achievement
3rd HRTM Skills Competition
3rd Placer - Cooking Contest
Isabela State University
September 11, 2015
Academic Scholarship Certificate
Isabela State University
School Year 2013- 2014
Academic Scholarship Certificate
Isabela State University
School Year 2012- 2013
Certificate of Membership
Young Executives of Hotel, Restaurant and Tourism Society
Isabela State University
2015-2016
TRAINING/S (OJT):
ON-THE-JOB TRAINING
2GO Travel Inc. M/V. St. John Paul II
F & B Apprentice
North Harbor, Tondo, Manila
January 10, 2016- March 09, 2016
Food and Hygiene 101
Taft Avenue., cor. T.M. Kalaw, Ermita, Manila
March 10, 2016
Basic Training
Personal Survival Techniques;
Fire Prevention and Fire Fighting;
Elementary First Aid;
Personal Safety and Social Responsibility
PNTC Colleges Maritime Training Center
December 16- December 26, 2015
Pre-Embarkation Orientation Training Program
(Basic Customer Service Program; Basic Housekeeping Program; Hands-on Training in Table Service; English: Interactive Communication; ServSafe Seminar on Food Safety and Sanitation)
Taft Avenue., cor. T.M. Kalaw, Ermita, Manila
December 18, 2015
International Safety Management Awareness Seminar
Taft Avenue., cor. T.M. Kalaw, Ermita, Manila
December 12, 2015
Maritime Occupational Safety and Health Awareness
Taft Avenue., cor. T.M. Kalaw, Ermita, Manila
December 11, 2015
Ship Security Awareness Training and Seafarers with Designated Security Duties
Taft Avenue., cor. T.M. Kalaw, Ermita, Manila
December 11, 2015
Crowd and Crisis Management (Domestic)
UN Avenue., Ermita, Manila
December 3-5, 2015
SEMINARS ATTENDED:
Barista Seminar
Isabela State University
September 24, 2015
Customer Service Management
STI College- Santiago
Zen Hotel, Santiago City, Isabela
August 22, 2015
Fundamental Strategies on Upselling a Restaurant
STI College- Santiago
Zen Hotel, Santiago City, Isabela
August 22, 2015
The Journey towards Personal and Professional Development, Setting the Edge, Meeting Standards, Exceeding Expectations
Isabela State University
Echague, Isabela
August 15, 2015
Preventiom Is Better Than Cure
Isabela State University- De Venecia Hall
Echague, Isabela
March 06, 2015
Filipinos in Preparation for Global Competitive Market
Isabela State University- Amphitheater
Echague, Isabela
February 25, 2015
Personality and Professional Development
Isabela State University
September 22, 2014
The 2nd Young Filipino Tourism Advocates Power Conference
The Monochrome Events Place
Sta. Rosa, Laguna, Philippines
September 19, 2014
The 5th National Young Hoteliers and Restaurants Power Conference
SMX Convention Centre, SM Mall of Asia Complex
Pasay City, Philippines
August 27, 2014
Regional Business Expo 2013
St. Paul University Philippines
Tuguegarao City, Cagayan North
September 21, 2013
Hotel Corporate Communication Skills
University of the La Salette
Santiago City, Isabela
January 26, 2013
Fine Dining Management
University of the La Salette
Santiago City, Isabela
January 26, 2013
Bar and Beverage Management
University of the La Salette
Santiago City, Isabela
January 26, 2013
PERSONAL DATA:
Nickname : Mai-mai
Date of Birth : December 13, 1995
Place of Birth : Enrile, Cagayan
Age : 20 y/o
Height : 4’11”
Weight : 42 kg.
Status : Single
Nationality : Filipino
Religion : Born Again
Language : English, Tagalog, Ilocano
Father : Mateo Peralta
Occupation : Farming
Mother : Rosalina Peralta
Occupation : Housewife
CHARACTER REFERRENCES:
Gloria Appaccag
Hotel Supervisor- Forrest Hotel and Restaurant
Bantug, Roxas Isabela
Jazreele Kristine Perez
F & B Supervisor- 2GO Travel Inc. (M/V. St. John Paul II)
North Harbor, Tondo, Manila
Arlene L. Remigio, MSHRM
Department Chairman, HRTM
Isabela State University
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
MYLENE A. PERALTA
Applicant
Contact this candidate