Environmental Services Supervisor

TROY ROBERTS

**** ******* **., *******, ** *****

Home: 919-***-**** - Cell#919-***-****

**************@*****.*** PROFESSIONAL SUMMARY

Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Talented supervisor focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge of housekeeping. Dependable team leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated team leader demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy team leader versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition. Skilled team leader with solid experience managing all levels of multiple projects. High-performing team leader with 30 years of healthcare experience in hospital and medical office. environments.

SKILLS

Exceptional interpersonal

communication

Effective leader

Staff training/development

Employee scheduling

Consistently meet goals

Efficient multi-tasker

Project management

Customer service-oriented

Product development

Organized

Deadline-oriented

Client account management

Skilled housekeeper

Bloodborne Pathogen training

Certified Executive Housekeeper

Safety-oriented

HAZMAT knowledge

Strong interpersonal skills

Self-starter

Fast learner

WORK HISTORY

Evs. Team Leader/Supervisor

Wakemed Cary Hospital – 1900 Kildaire Farm Road

Train, coach and mentor staff to ensure smooth adoption of new and old programs. Work directly with hospital staff to achieve daily customer service to internal and external customers.

06/2005 to 04/2008Environmental Services Evening Supervisor Martha Jefferson Hospital Of Charlottesville Va. – 500 Martha Jefferson Dr. Charlottesville Va.

Partnered successfully with hospital departments to produce clean, safe, and friendly customer service.

Spearheaded cross-functional initiative to achieve departmental staff cross training to improve overall cleaning of facility.

Trained, coached and mentored staff to ensure smooth adoption of new and old programs.

Worked directly with operations manager to achieve departmental goals. Decreased overtime useage by 40% in one year through restructure of staff productivity..

01/2003 to 06/2005Evening Environmental Services Supervisor Methodist Hospital Of Philadelphia – Broad & wolf sts. Philadelphia Pa. Trained, coached and mentored staff.

Worked directly with Operations manager and Director to achieve departmental goals and projects.

Exceeded departmental objectives with improvement of patient satisfaction scores and overall cleanliness of facility.

Hired and trained new staff.

EDUCATION

2005 Associate of Applied Science: Computer Science Berean Institute Of Business - 1901 W.Girard Ave. Philadelphia Pa. 19133 CERTIFICATIONS

24hr hazmat technician

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