Manager Management
Resume:
Jason Luginbuhl, MBA
*****.*********@*****.***
Smyrna, GA 30082
www.linkedin.com/in/jason-luginbuhl-5012861
SUMMARY
Intelligent, analytical, and resourceful IT Professional with over 19 years of experience working for Hewlett Packard in Project/Program Management, Marketing, Finance, Customer Operations, and Services Delivery. Extensive experience in team development, project management, financial analysis, and technology program development and implementation. Strengths include excellent communication and problem-solving skills. Experience in:
Project/Program Management
System/Network Management
Data Center Operations
Organizational Planning
Staff Management & Development
Marketing & Communications
Vendor Management
Strategic Planning
Financial Planning & Management
PROFESSIONAL EXPERIENCE
Hewlett-Packard Company, Atlanta, Ga. 1996-2015
Customer Operations Manager, 2013-2015
Customer Operations and Finance Manager for the newly separated PC/Print Services division in the Americas. Managed cost/revenue transactions, forecasting, order recognition, cost and margin analysis, revenue recognition, administration of 3rd party vendors, business controls/audit compliance, approvals, and balance sheet management.
Developed a new customer operations management team and processes to support the newly separated PC/PC Services division.
Expedited front-end processing to secure the signing of a $5M contract with Liberty Mutual
Expertly managed fiscal end financial transactions to enable an additional $2M+ of recognized revenue in 2014 while maintaining compliance with SOX and GAAP.
Finance Analyst and Customer Operations Lead, 2008-2013
Customer Operations and Finance Lead for Network Engagement Services in North America. Managed cost/revenue transactions, forecasting, order recognition, cost and margin analysis, revenue recognition, administration of 3rd party vendors, business controls/audit compliance, approval, and balance sheet management.
Implemented customized SAP COMPASS solution and coordinated training of contract admins.
Doggedly worked over 90+ hours during the fiscal end close of 2012 to ensure an additional $10M+ of revenue recognition accurately posted to the ledger.
Marketing and Communications Program Manager, 2005-2008
Worldwide Program Manager for internal and external Marketing and Communications related to the promotion and the adoption of HP’s Electronic Support Offerings including the ITRC and BSC web portals and the ISPE and ISEE remote support platforms. Responsible for planning, coordinating, and executing the marketing and communications activities designed to drive customer adoption of web-based/remote support.
Implemented Targeted Email campaigns for measurable customer self-solutions that translated into cost savings in excess of $4M.
Coordinated the adoption of HP ITRC Forums and ITRC Forums all-stars to incent adoption and self-solution.
Created ITRC “How to” Presentations and Guides and negotiated their inclusion with the publications of the leading Unix System Admin instructional manuals.
Negotiated and managed the relationship with the subcontractor DHC Consulting
Project/Program Manager for Web Support Capabilities, 2000-2005
NA Project/Program Manager responsible to define the go-forward business strategy for HP’s remote support tools and web support portals including setting priorities for HP Lab’s development enhancements & bug-fixes. Responsible for investigating, planning, and implementing projects and programs designed to promote the awareness and the usefulness of the HP IT Resource Center – http://www.itrc.hp.com
Led and Coordinated HP’s implementation of Cisco Collaboration Server, co-browsing and web-based chat technology, including testing and agent training.
Implemented blended support environment design that would allow support agents to simultaneously accept ACD support calls via the telephone PBX as well as customer chat requests via the internet.
Attended Conferences & Trade Shows and delivered classes/presentations related to the benefits available via HP’s Web-based delivery platforms.
Authored and published 50+ White Papers and Engineering notes on HP-UX and Networking for HP Customer self-solution.
Provided technical demonstrations and participated in customer visits and/or benchmarking sessions related to Web-based support for Federal Express, State Farm, PC Magazine, Oracle, and Cisco.
Selected as a Hewlett Packard MVP – top 1% of employees
EDUCATION / TRAINING
Masters of Science in the Management of Technology (MBA)
Georgia Institute of Technology – Atlanta, GA
Bachelor of Science, Physics and Mathematics
Oglethorpe University – Atlanta, GA
HP Certified System and Network Administrator
ADDITIONAL RELEVANT INFORMATION
Computer Skills
HP-UX System Administration, Unix Networking (DNS/Bind, NIS/NIS+, Ethernet, LAN, ARPA Services, mail, TCP/UDP, DHCP, RIP/OSPF/Static Routing), Microsoft Windows and Office (Excel, PowerPoint, Outlook, Project, FrontPage, Word, Lync), Unix Shell Programming, C++, SAP and COMPASS, SupportPoint, Siebel, and SalesForce.com.
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