Customer Service Manager
Resume:
Anna MaRae Clark
Albuquerque, NM 87121
Phone: 505-***-****
E-Mail: ***********@*****.***
Skills
Management experience
Customer service experience
Auto parts/repair knowledge
Care giving experience
Computer experience
Characteristics
Punctual
Responsible
Organized
Dependable
Fast learner
Quick thinker
Experience
July 2014 to November 2015
Kirtland Air Force Base Youth Programs Albuquerque, NM
Teacher
Provide care for school age children.
Create lesson plans.
Provide a creative environment.
Manage classrooms.
Supply classroom tools and decorations.
Transport children to and from school.
Assist with homework.
Provide constructive activities.
April 2015 to June 2015
RNS Auto Services Albuquerque, NM
Service Manager
Open and close the shop on a daily basis.
Answer phones and assist customers.
Create work orders for customers.
Write up customer's vehicles.
Assign work to mechanics.
Order parts and shop supplies from various stores.
Delegate assignments/tasks to employees.
Handle cash transactions.
Manage daily flow of the shop and employees.
Ensure all equipment and tools are working properly/safely.
October 2014 to May 2015
Pep Boys Auto Albuquerque, NM
Loop Coordinator
Organize the route for store to store transfers.
Pull parts and place them on appropriate routes.
Ensure drivers are punctual and deliver/receive appropriate parts.
Report any violations to corporate.
Assist in commercial sales.
Answer phones and assist commercial customers.
Handle cash transactions.
June 2014 to October 2014
Auto Zone Auto Parts Albuquerque, NM
Commercial Assistant
Answer phones and assist commercial customers.
Pull parts from store and deliver to destination.
Inspect and maintain vehicle supplies and equipment, such as gas, oil, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
Obey traffic laws and follow established traffic and transportation procedures.
Load and unload trucks.
Turn in receipts and money received from deliveries.
General stocking, cleaning, and maintenance.
October 2013 to June 2014
Pep Boys Auto Parts Albuquerque, NM
Customer Service Advisor
Create work orders for customer's cars.
Create and provide customers with estimates for work on their cars.
Look up parts for customers.
Oversee mechanics and work being done.
Pull parts and provide mechanics with shop supplies.
Assist customers in finding products.
General cleaning and stocking of the store and shop.
February 2013 to October 2013
Carquest Auto Parts Albuquerque, NM
Delivery Specialist
Pull parts from warehouse and deliver to destination.
Inspect and maintain vehicle supplies and equipment, such as gas, oil, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
Obey traffic laws and follow established traffic and transportation procedures.
Load and unload trucks or automobiles.
Turn in receipts and money received from deliveries.
Report delays, accidents, or other traffic and transportation situations to store or other vehicles.
Put away stock and organize products.
General cleaning and maintenance of the store and warehouse.
July 2012 to February 2013
O'Reilly Auto Parts Albuquerque, NM
Delivery Specialist
Pull parts from store and deliver to destination.
Inspect and maintain vehicle supplies and equipment, such as gas, oil, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
Obey traffic laws and follow established traffic and transportation procedures.
Load and unload trucks.
Turn in receipts and money received from deliveries.
Put away stock and organize products.
General cleaning and maintenance of the store.
Answer phones and assist customers.
May 2012 to July 2012
Prudential Consulting Albuquerque, NM
Sales Associate
Present current or potential customers with information on services, packages, upgrades, and special offers.
Advise current or potential customers of what services and packages fit their needs.
Assist current customers in upgrading services or bundling.
Resolve customer complaints regarding sales and service.
January 2012 to May 2012
Chick-fil-a Albuquerque, NM
Team Member
Take customers orders and prepare drinks and collect sauces.
Operate drive thru window including orders, drinks, and collecting money.
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Clean, stock, and restock workstations and display cases.
Education
Graduated May 2009 of Greenwood High School Greenwood, AR
High School Diploma
References
Sam Montoya
RNS Auto Services Owner
Anthony Castillo
O'Reilly Auto Parts Commercial Manager
Anthony Sandoval
Auto Zone Commercial Manager
Don Payson
Pep Boys Commercial Sales Associate
Contact this candidate