Customer Service Manager

Marlon Richardson

**** *** ******** ** *****

Cell: 832-***-**** Home: 281-***-**** Email: *.***********.**@*****.***

CAREER GOAL

Open minded and motivated for a career change. Seeking an opportunity for growth potential to demonstrate dedication and leadership abilities. Professional background in culinary has taught the value of leadership, production of safe and efficient product lines, and meeting organizational goals.

PROFESSIONAL SKILLS

Comprehension

●Knowledge of state and local food handling procedures and regulations.

●Proficiency in understanding and following sensitive instructions and procedures.

●Skill in utilizing existing inventory to minimize product waste and increase profit margin through creativity.

Problem Solving Skills

●Apply deductive, logical reasoning and make independent decisions; recognize emergency and hazardous situations.

●Effectively diffuse any conflicts between personnel.

●Provide training on conflict resolution.

Customer Service

●Knowledge of principles and processes for providing customer and personal services.

●Expertise in customer needs assessment and meeting quality standards for services.

●Skilled in the evaluation of customer satisfaction.

Communication Skills

●Proficient at written and oral comprehension and expression.

●Adept at defusing confrontational situations, resolving them appropriately.

●Strong social perceptiveness through working with a diverse variety of people.

Computer Skills

●Apple Macintosh

●Internet Explorer

●Microsoft Office- Word, PowerPoint, & Excel

●Proficient with Windows Operating System

EMPLOYMENT HISTORY

2013- Present Driver Two Men & A Truck Houston, TX

2013- 2015 Hydro Blast Tech Inotek Consultants Houston, TX

2010- 2012 Chef Manager Remote Logistics Houston TX

2009- 2013 Upholstery Apprentice City Upholstery Pasadena, TX

2008-2009 General Labor Commercial Fence Pasadena, TX

2007-2008 Sous Chef Sodexo Houston, TX

2006-2006 Chef Manager/Off Shore Div. Global Geo Physical Houston, TX

2004-2006 Chef Manager/Off Shore Div. Aramark Houston, TX

1999-2004 Sous Chef/Banquet/Catering Aramark Houston, TX &

West Palm Beach, FL

EDUCATION

Associates of Business Administration 2012

American InterContinental University, Hoffman Estates, IL

Certificate in Culinary Arts 1998

Treasure Island Culinary Center San Francisco, CA

CERTIFICATIONS

●OSHA-30

●Hazwoper-40

●Certified Forklift

●Basic Plus

●TWIC Card

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