Technical Support Medical
Resume:
MICHAEL JOSEPH L. CUENTO
** ****** ****** **. ***** City
*************@**********.***
Career Objective
To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business.
EDUCATIONAL BACKGROUND
2008-2013 Bachelor of Science in Information Technology
Major in Database Administration
Colegio de San Juan de Letran – Manila
151 Muralla St. Intramuros, Manila
2004-2008 Secondary Education
De La Salle University-Lipa
1962 J.P. Laurel Highway, Mataas na Lupa, Lipa City
Qualification Summary
Work well under pressure as part of a team
Well-groomed appearance
Polite, respectful, and courteous manners
Responsible, efficient, and flexible
Ability to work in a fast-paced, intense environment smoothly
Ability to elicit confidence and build rapport
Talented in problem solving and office system design
Skills
Troubleshooting
- Troubleshooting and debugging of technical problems of computer hardware and software
Networking
- Network setup / troubleshooting / cabling and configuration
Software Proficiency
- Microsoft Office 2003, 2007 and 2010
- Visual Studio 2005, 2008 and 2010
- SQL Server Management Studio
- SAP
- Adobe Photoshop CS5 and Adobe Flash CS3 Professional
Programming
- Basic knowledge in Java, Visual Basic and C# programming language
Work Experience
Convergys (Technical Support Associate II)
September 2015 – April 2016
Responsibilities:
(Microsoft Windows 10 Chat Support)
1.Troubleshoot’s customer device through remote access.
2.Assist all end users with general computer operation and desktop application software questions and problems.
3.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
4.Research required information using available resources.
5.Windows 10(Download, Install and Activate)
Pandiman Philippines, Inc. (Endorsement Analyst)
September 2013 – January 2015
Responsibilities:
1.Review, evaluate, reconcile and calculate all medical and miscellaneous expenses of the injured/sick/death seafarer’s.
2.Thorough analysis, scrutiny and verification rendered on the hospital bills/statement of account issued by our accredited hospital/clinics covering the crew’s medical treatment.
3.Prepared the summary of the approved/endorsed medical expenses incurred by the seafarer’s as well as the preparation of Claims Settlement Advice Forms (CSAF) and attended to its finalization providing copy to the P&I club and manning agents.
4.Prepared seafarer’s partial/full illness allowance computation according to the terms and conditions of the vessel’s entry.
5.Follow up incomplete supporting documents to the manning agents and accredited clinic/hospital.
6. Sending E-mails to the Club for their reference.
Philippine Life (Financial Assurance Company)
(Internship)
November 2012 – February 2013
Responsibilities:
1.Installing and configuring computer hardware operating systems and applications.
2.Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
3.Providing support, including procedural documentation and relevant report.
4.Providing support, including procedural documentation and relevant report.
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