Technical Support Data Entry
Resume:
Daniel L. Credle
Forest Park GA, 30297
************@*****.***
Objective:
I am looking for the right company to use my accumulation of problem solving and escalation skills. I have over seven years of experience in supporting state of the art technologies with a wireless and configuration focus.
Professional Experience:
Wandering Wi-Fi Atlanta, GA 2013- Current
Network Operations Technician 2
●Level 2 end user support with focus on state of the art wireless technologies.
●Point of resolution for tier 1 escalations.
●Assist in design, configuration and support of networks for critical sites and VMWare cross-training.
●Technical reviewer assisting in the creation of training material documentation resources(proof of concept)
●Collaborating with the development teams to ensure issues and functionality problems are resolved with the creation of knowledge objects to key configuration items and work arounds.
●Reconfiguration and migration of Coca-Cola Freestyle dispensers via AirWatch Console.
JCPenney Forest Park, GA 2011- 2013
IT Floor Operations
●Onsite technical support for all management and warehouse team for distribution center.
●Responsible for install, troubleshooting and end user support of all network client hardware and software, PC imaging and peripheral configuration
●Responded to all break/fix request via Remedy, email, radio or phone.
Wells Fargo Atlanta, GA 2005- 2011
Operations Technical Support
●Responsible of the maintenance, repair, installation and upgrade of on-site desktops, laptops, and peripherals.
Nordstrom Atlanta, GA 2004- 2005
Operations Clerk
●Responsible for light triage of cash registers, RF scanners, mobile devices and audio/video equipment.
●Tracked relevant data from designated dates for compilation of various reports submitted to upper management.
●Ensured the integrity of inventory database and relations of what is input, showing and available for daily sales, online shipping and special requests.
Technical Skills:
AirWatch Consoles, VMWare, Google Web Applications, Windows Platforms, Macintosh Platforms, Apple iOS, Android, MS Office Suite, Active Directory, Remedy, and Data Entry. Wireless networks setups; local, and VPN. Configurations including infrastructure design, network addressing, hardware including HP, Cisco, Aruba, Nomadix, Meraki and Dell Sonicwall. Session management and RADIUS client authentication setup, Process improvement, creation of training materials, basic SQL database, remote client assistance such as Teamviewer and Join.Me
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