Medical Service

SUMMARY OF QUALIFICATIONS: Highly skilled with the use of intranet, Microsoft Word, Excel, Outlook. Communicated effectively with diverse populations, as well as with higher management, peers to help them meet required standards and help with their personal and professional development. Earned excellent evaluations and awards for work performed for accuracy and quality. Excellent ability to learn and master new concepts; positive work ethic and commitment to providing unsurpassed service.

WORK EXPERIENCE:

RECEIPTIONIST, UNIVERSITY MRI, BOCA RATON, FL (September 2015-Present)

Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answered or referred inquiries.

Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Kept patient appointments on schedule by notifying provider of patient's arrival; reviewed service delivery compared to schedule; reminded provider of service delays.

Comforted patients by anticipating patients' anxieties; answered patients' questions; maintained the reception area.

Ensured availability of treatment information by filing and retrieving patient records.

Maintained patient accounts by obtaining, recording, and updating personal and financial information.

Obtained revenue by recording and updating financial information; recorded and collected patient charges; controlled credit extended to patients; filing, collecting, and expedited third-party claims.

Maintained business office inventory and equipment by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies; scheduled equipment service and repairs.

Helped patients in distress by responding to emergencies.

Protected patients' rights by maintaining confidentiality of personal and financial information.

Maintained operations by following policies and procedures; reported needed changes.

Contributed to team effort by accomplishing related results as needed.

MEDICAL RECEIPTIONIST, THE CARDIOLOGY CENTER (March 2003-April 2015)

Registered patients according to established protocols, scheduled patients’ appointments.

Assisted patients in completing all necessary forms and documentation, including medical insurance.

Ensured patient information is accurate including billing information.

Informed patients of medical office procedures and policy.

Maintained and managed patient records.

Moved patients through appointments as scheduled

Answered incoming calls and inquiries, transferred calls as required.

Collected co-pays/payments and reported statistics as required.

Scheduled hospital admissions, tests, scans and outside appointments for patients.

Obtained external medical reports as required by medical professionals.

Responded and complied to requests for information.

Maintained stock of forms and office supplies.

Ensured reception area is well maintained, neat and clean.

Safeguarded patient privacy and confidentiality.

EDUCATION:

1982 DIPLOMA DEERFIELD BEACH HIGH, DEERFIELD BEACH, FL

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