Customer Service Technical Support

SMITA SHAH

Member Services Advocate

Parkland, FL

*********@*******.*** - 954-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Health Solutions Advocate

Convey Health Solutions - Deerfield Beach, FL - April 2015 to Present Responsibilities

Help members with their insurance such as Medicare Billing and Enrollment and Pharmacy. Solely focused on healthcare, and are committed to helping consumers understand the right things to do in support of their healthcare decision making and helping them with their billing and pharmacy needs. Customer Service Representative

CONVERGYS - Tamarac, FL - March 1993 to April 2015

* Responsible for providing sales marketing support for AT&T cell phones,local and long distance land line,cable, internet, Uverse customers with the most accurate long distance and local and wireless phone plans to serve their needs. * Responsible for providing technical support for inbound calls for various projects and services and marketing new products for 10 different companies* Assisted in marketing the Web phone and Internet services.

Accomplishments:

SALES SUPPORT, TELECOMMUNICATIONS DEVICE SUPPORT * Responsible for providing technical support for inbound calls for various projects and services and marketing new products for 10 different companies 22 years with Convergy.

Skills :

internet awareness, Commercial awareness,communications,teamwork,problem solving,Negotiation and persuasion,work efficiently and productively,Ability to work under pressure,Confidence,work ethics. Smita Shah

8200 nw 125 lane

Parkland, Fl 33076

*********@*******.***

EDUCATION

BA in SOCIOLOGY AND PSYCHOLOGY

MUMBAI UNIVERSITY - Mumbai, Maharashtra

1971 to 1975

Bachelor's of Arts in Psychology

Bombay University - Mumbai, Maharashtra

SKILLS

MS OFFICE: proficiency in Microsoft Office. customer-service training, courses Computer skills – Customer service software Knowledge of Administrative procedures and Relevant technical/products’ knowledge Languages knowledge (5 years), Personality characteristics, patience, poise, tact. Self-Presentation and communication skills. Negotiation and sales skills. Positive attitude Attention to detail People oriented Problem analysis – Problem solving Analytical thinking Organizational skills Adaptability – Ability to work under pressure Initiator (10+ years)

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