Technical Support Real Estate

Dante’ Jackson

**** *. ******* **. *********, WI

P:414-***-**** E: ***************@*****.***

Professional Summary

Savvy Microsoft Certified IT professional with experience in network, hardware/software, and operating system troubleshooting, PC assembly, active directory, deployment, virus removal, security, and technical support, with a desire to grow in IT.

Education

Brensten Education Graduated: October 2015

Associates of Applied Science Computer Support Specialist & Network Administration

Certifications

SDP: Service Desk Professional

MTA: Network Fundamentals

MTA: Security Fundamentals

Service Desk Professional

Pursuing

MCTS: Windows 7 Configuration

: Windows Server Fundamentals

Technical Skills

Windows Operating System Installations: Windows XP, Windows 7

Windows Operating System Networking, Configurations and Troubleshooting

Network and TCP/IP, IPv4 configuration and troubleshooting

Networking hardware and devices, including switches and routers

Wired and Wireless Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P) wireless, wireless bridging

LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), VLANs; wired LAN and wireless LAN

Help desk metrics, prioritizing issues, and methods of providing support

VMware Workstation, (Microsoft WDS and Symantec Ghost), Data Backup and Restoration Procedures

File and Permission Management

Adding/removing computer hardware, hardware support and troubleshooting

Dissemble, reassemble computers, and laptops

Professional Experience

Mauhler Enterprises Inc. July 2004- Sept 2004

Commercial Cleaner

Preformed cleaning duties, in, healthcare exam rooms, waiting rooms and office settings up to health code standards

Trained other team members on disposal of hazardous materials

Sanitized examination room, and all surfaces to eliminate the spread of diseases

Dispose of all hazardous waste properly

Children’s World Learning Center July 2001- Sept 2001

Asst. Teacher

Assist lead teacher with daily, and weekly lesson plans

Williams’ Customs December 2008- June 2012

Auto body and paint

Assisted with disassemble of vehicles when getting ready to paint and assemble them when ready.

Shorewest Real Estate Institute July 2012 –July 2012

Real estate salesperson exam

Studying for the salesperson licensing.

Brensten Education May 2014 – October 2015

Accelerated Network Administrator

Graduated with Associates Degree.

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