JUMAI ABDU ALI

**** *** ******** ****, **. Louis, MO 63132, USA

314-***-**** acu0lb@r.postjobfree.com

EDUCATION

St. Louis Comm. College, Meramac MO 2016

Certificate, Software Development

Related coursework: Linux/Unix, Database Management, Software & Hardware Concept Webster

University St. Louis, MO 2011

Master of Arts, Information Technology Management

Related coursework: IT Security, Contract & Procurement, Systems Design & Analysis, Data Mining; SQL, Advanced Microsoft Access, Project Management

Washington University in St. Louis/UMSL St. Louis, MO 2008 Bachelor of Science, Electrical Engineering

Related coursework: Control Systems, Power, Computer Engineering and Circuit & Systems St. Louis

Comm. College, Forest Park MO 2003

Cisco Certified Network Associate, CCNA

Related coursework: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), VLANs, Ethernet, and access control lists (ACLs), AutoCad, AutoDesk

PROFESSIONAL EXPERIENCES

Re-Insurance Group of America, RGA Chesterfield, MO January 2016 to Present Remote Helpdesk Specialist

• Handles ticketing in ServiceNow and assign to technical teams

• Make escalation calls and create/distribute IT alert to all RGA offices globally

• Create and mange mailboxes in Microsoft Exchange Servers

• Create Distribution Lists and Security Groups in Active Directory

• Remote access User’s computer and fix technical issues

• Provide general technical support to users in Europe, Australia, China, SA and India

School District of Clayton, MO October 2014 to Jan.2016

Substitute Teacher

• Work with students according to Teacher’s lesson plans.

• Implement lessons based on various learning styles of different Courses

• Observe students and provide additional help as needed

Al-Salam Day School, Manchester MO

Instructor, Robotics Lab February 2013 to May 2013

• Worked with Computer Science Teacher to install Computer systems and Install software

• Implemented lessons on Robotics curriculum starting with ‘Scratch’ software

• Conducted hands-on projects with students using Lego to create Robots performing several actions.

Dept. For International Development, DFID-UK Oct. 2009 to Feb. 2010 Data Analyst, Dutse Jigawa State, Nigeria

• Validated and modeled survey data for the purpose of understanding and making conclusions from the data for decision-making purposes

• Presented data in charts, graphs, tables, designed and developed relational databases for collecting data including building/designing data input or data collection screens

• Responsible for improving data quality and for designing and presenting conclusions gained from analyzing data using statistical tools like Microsoft Excel, Access, SAS and others

Mahle Engine Component Inc – Manchester, MO USA Feb. 2009 to May 2009 Preventive Maintenance Engineer

Mahle is one of the 30 largest automotive suppliers worldwide for piston systems, cylinder components, as well as valve train, air management and liquid management systems. I was responsible for designing preventive maintenance processes on plant equipments and delegating duties to technicians according to schedule.

• Ensured repairs, repair techniques, equipment specific training, are documented & made available

• Provided technical expertise to plant technicians on troubleshooting equipment failures, repairs, and evaluating whether equipment is designed to meet its intended or existing service conditions

• Detected early signs of equipment and machine fatigue, and saved on costly repairs and extended company asset life cycle for an optimal plant operation

• Provided detailed analysis on repair histories and downtime to help spot potential problems

• Assigned maintenance by hours, days, and calendar dates, days of the week and months to technicians

ShopLaces.com – St. Louis, MO USA March 2003 to May 2006 Technical Support Representative

ShopLaces is an online business that specializes in selling African fabrics. As a technical support representative, I managed online database of products and oversaw maintenance of website.

• Oversaw the execution of website activities from routine maintenance, to site enhancements, to full redesigns

• Responded to, solved technical problems and responsible for publishing and maintaining technical support webpage

• Managed staff of six technical support representatives.

REFERENCES

References would be furnished upon request

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