Customer Service Manager
Resume:
Rissanelle Aro-Zante
Cell: 905-***-**** Email: *******@*******.***
Objective
Value added information resource and office manager with a strong background and thorough understanding of office operations and procedures. Coordinates all aspects of office functions for the Canadian plant and US corporate office that includes, but not limited to accounting, HR and payroll functions. Ensures organizational effectiveness and efficiency of the company, coupled with skills and experience needed to co-ordinate, organize and manage office protocols.
Summary
10 years office management experience in a fast paced multi-tasking office for both Canadian and US plants
Over 10 years experience in Business Administration and Customer Service
Proficiency in MS Office, Mac computer, AS 400, Blue Vista (Reflection), Internet, ADP PCPW
Excellent communication, organizational and management skills with the ability to influence without authority
Strong financial, analytical and conceptual skills
Self -motivated, fast learner, determined, results and detailed oriented
Solid project planning and management skills, sufficient to prioritize and meet deadlines
Working ability to learn relevant mainframe applications
Notable interpersonal skills with the capacity to relate to all levels of management, staff and clients
Outstanding individual as well as team contributor
Stupendous record for tireless work ethic, exceptional teamwork skills and commitment to corporate goals
2005-Present RotaDyne Inc. Mississauga, ON
Office Manager
Manage office, administrative and receptions duties daily
Provide highest level of support with administrative tasks as well as customer service
Establish and implement office standards and procedures
Manages and coordinates Accounts Payable making sure that all open POs are accounted for, deals directly with each department and vendors to ensure accuracy o f each order
Reviews and validates all POs ordered and entered and resolve disputes when and if necessary
Ensures all transactions are approved by each department
Oversee Accounts Receivable to make sure timely collection of overdue payments
Track actual day to day expenditures regarding office and plant supplies as well as other vendors
In charge of inventories for all departments to help with month-end and year-end procedures
Act as Human Resource information resource that organizes employee performances, review and appraisal as well as hire and train
Helps with Health and Safety procedures as well as assisting Supervisor with monthly meeting
Follows and complies with all Operational Procedures and Policies as outlined in company handbook
Accountable for in the in-depth review and production of company’s budget reports
Report directly to the General Manager to streamline operations
Coordinate General Manager’s schedules, appointments, reservations and travel arrangements
Maintains and ensures payroll transactions are accurately entered, reported and recorded
Summarize budget plans on a monthly basis in the form of various reports
Develops forecasts based on relevant performance and plan information
Provides advice and serves as contact to Corporate Head Office on matters concerning the application and development of budgeting planning and other related procedures
Ensures all appropriate information is in tact in order to achieve complete and accurate processing and reporting of budget
Participates in the improvement of budgeting policies and procedures and takes part in the development of new and enhanced management information
Responsible for and contributes in special projects as requested
Provide assistance and support to finance team and sales team as required
2004-2005 Endeavour Personnel Mississauga, ON
Recruiting Agent
Achieves staffing objectives by recruiting and evaluating job candidates
Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites
Determines applicant requirements by studying job description and job qualifications.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
2002-2004 DJ Depot Brampton, ON
Administrative Assistant
Ensured that all incoming telephone calls are answered in a prompt and courteous manner
Provided effective and timely resolution of a range of customer inquiries.
Completed ongoing training to stay abreast of product, service and policy changes.
Performed reconciliations on vendor accounts
Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices.
Developed and managed complex excel-based financial models.
Assisted with all aspects of product purchasing including analyzing inventory reports, placing orders with vendors and data entry functions.
1999-2002 Esprit Brampton, ON
Store Manager
Managing and motivating a team to increase sales and ensure efficiency as well as stock levels and making key decisions about stock control.
Analyzing sales figures and forecasting future sales as well as analyzing and interpreting trends to facilitate planning.
Using information technology to record sales figures, for data analysis and forward planning;
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development.
Responding to customer complaints and comments.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
Education
University of Toronto (UTM) Mississauga, ON Psychology Courses
Sheridan College Brampton, ON Business Administration – Accounting & Marketing Courses
Interests
Hot Pilates & Yoga, 10K & Half Marathon & Volleyball
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