Customer Service Manager

Nick Barberic

(H) 678-***-**** (C) 615-***-****

**********@*****.***

SENIOR MANAGER

Manufacturing, Quality and Process Improvement, Plant and Corporate Environments

Over 30 years of progressive responsibility in quality and manufacturing management with Six Sigma and Lean experience. Goal oriented leader who provides leadership vision, identifies improvement opportunities and implements effective solutions. Proven track record of changing an organization’s culture to focus on a winning attitude yielding improved customer service, productivity, safety, quality and profitability.

Professional Experience

Cellofoam North America, Conyers, GA 2012 - 2016

Cellofoam is a manufacturer of EPS, Polyethylene and Polyurethane products used in the Packaging, Construction and Marine Industries.

Plant Manager

Leader for all customer service, manufacturing, human resources, shipping and operations processes.

Implemented scheduling and material control systems resulting in improvement of on time shipping from 70% to 95%.

Implemented new work cells to increase efficiencies and expand capacity resulting in revenue growth of 47% and gross margin growth of 100% over the past 3 years.

Instituted safety committee, safety audits and 5S methodologies resulting in reduction of OSHA recordable rate from 4.2 to 1.5.

Implemented Quality inspection processes to reduce waste and customer returns resulting in a 38% improvement in credits.

National Envelope Company, Nashville, TN 1998 - 2012

National Envelope is the largest manufacturer of envelopes in North American with nine facilities throughout the U.S. They serve wholesale, direct mail, transactional and retail markets.

Plant General Manager

Leader for all customer service, manufacturing, accounting, human resources, shipping and operations processes.

Implemented Lean Manufacturing concepts of 5 Why Problem Solving, SMED, KPI’s, Demand Flow and KanBan.

Championed and led Six Sigma teams for Quality, Safety, Change Time and Order Cycle Flow

Implemented ISO9001 system in 2000 and maintained certification.

Led product/process redesign team which yielded 10% price reduction to the customer and improved product margin by 15%.

Developed material control process measures and cycle count plan resulting in 99.98% finished goods inventory accuracy.

Implemented demand flow and Kan Ban Processes improving inventory turns from 11 to 23.

Implemented cross-training of workforce allowing flexibility to move capacity based on customer demand.

Achieved Safety goals of OSHA recordable incident rate and did not have a LTA in over two years

Nick Barberic Page 2

Lithonia Lighting (Acuity Brands), Conyers, GA 1984 - 1998

Lithonia Lighting (Acuity Brands) is the largest manufacturer of lighting in North America with facilities in the US, Canada and Mexico. They serve the distributor, architectural specified and retail markets.

Director of Operations, 1997-1998

Led start-up of new assembly facility for consumer which required hiring and training of 200 new employees, designing facility layout and implementing manufacturing systems.

Achieved 125% of revenue plan within three months of start up.

Director of Quality, 1993-1997

Handled all company quality functions from design for manufacturing to after market customer service.

Designed and implemented company-wide Total Quality Management utilizing Six Sigma tools and processes focused on customer value proposition.

Implemented after market customer service center for consumer product customers, reducing product returns to retailers by 75%.

Managed TQM Quality Costs, reducing costs related to returns and credits, waste, rework and inspection labor.

Quality Control Manager, 1989-1993

Leader for inspection, testing, field service and Quality Engineering functions.

Developed and implemented design for manufacturing process which incorporated process capability and ergonomics into product design, yielding reduction of design to manufacture time from 12 months to 6 months.

Led damage reduction team, resulting in reduced damage-related claims from 2.5% to .5% of sales

Quality Engineering Manager, 1984-1989

Directed activities for Quality Engineering and Technical Lab.

Developed functional test parameters for supplier components.

Implemented Supplier rating system to identify sole source suppliers and eliminate the need for receiving inspection, reducing related inspection costs by $250,000 per year.

Education and Training

Ashland College, Ashland, OH, MBA Coursework

University of Cincinnati, Cincinnati, OH, Bachelor of Science in Biology

North Central State College, Mansfield, OH, Associate in Mechanical Engineering

Six Sigma - Eckes and Associates

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