Customer Service Representative
Resume:
Tracy Norman
Washington, DC 20011
202-***-**** (C)
Email: ************@*****.***
Desired Job Type: Receptionist, Customer Service Representative
Certifications: Drywall and Plastering 1992
Desired Locations: U.S. – Maryland, Washington, DC, Northern Virginia
Summary of Qualifications
Exceptional Interpersonal skills
Outstanding customer service skills
Superb organization and planning skills
Sufficient oral and written communication skills
Avid and proficient Multi-Tasker (Scheduling, Phones, Front Desk Management)
Medical Record Management
Billing (Account Receivables/Payables)
Technical Skills
Microsoft Proficiency: Windows 1998 -2010; Word,
Education
DC Services Corp; June 2004
Food Service and Preparation
Environmental Projects
Senior Care
Teacher’s Aide, Elementary Level
Work Experience
Starbucks, Crystal City, VA Nov. 2013 - Oct. 2014
Barista
Core Responsibilities:
Managed cash register
Greeted and met customer’s needs in a very fast-paced environment
Ensured adequate preparation for beverages, pastries, and other goods
Responsible for store opening including preparation, set up, and maintenance
Days Inn, Alexandria, VA Mar. 2012 - Dec. 2013
Front Desk Receptionist
Core Responsibilities:
Greeted guest and managed front desk
Handled account payables and receivables
Managed and ensured check-in and check-out procedures for guest
Handled hotel reservations by phone and verified internet bookings
Ensured guest satisfaction with prompt responses to customer requests and complaints
Physical Therapy and Sports Medicine, Washington, DC Sept. 1998 – Mar. 2003
Medical Receptionist
Core Responsibilities:
Patient Records Management
Minor Billing (Account Receivables)
Handled heavy phone volume and patient flow.
Managed office calendar and scheduled patient appointments
Starbucks, Washington, DC Jul. 1997 - Oct. 1998 / 2004-2011
Barista
Core Responsibilities:
Managed cash register
Greeted and met customer’s needs in a very fast-paced environment
Ensured adequate preparation for beverages, pastries, and other goods
Responsible for store opening including preparation, set up, and maintenance
Planet Hollywood, Washington, DC Dec. 1996 - Jun. 1998
Customer Services Representative
Core Responsibilities:
Welcomed customers and ensured they had excellent service
Lavatory custodian
Managed coat check and supply stand
The Nursery Hit Daycare Center, Washington, DC Jun. 1995 – Aug. 1995
Teacher’s Aide
Core Responsibilities:
Assisted with developmental learning of children ages 1-3
Worked on enhancing gross motor skills through child’s play
Provided a safe and nurturing environment for the children to excel in
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate