Customer Service Manager

LaTasha Briggs

**** ****** **** ****

Phone: 706-***-****

E-mail: *********@*****.***

Summary

I have twelve years of experience in retail, including as a Customer Service Manager for eight years. I was most recently promoted to Zone Manager at Walmart and held that position from November 2014 to November 2015. My skills and experiences include: Hiring, Supervise, Training, Manage the staffing by doing schedules, Coaching & Evaluations, and being able to assist with problems. And most importantly taking care of customers to ensure they have the best shopping experience.

Education

High School Diploma (1992 T.W Josey High School)

Experience

Front End Zone Supervisor (November 2014 – November 2015)

Walmart (4469 Washington Road, Evans, GA, 30809)

My job duties were to supervise many areas on the front end. I coach for improvement and success. Interview and hire new associates. Train associates in other areas such as customer service/ money center. I also did evaluations. Maintain the front end by making sure customers were receiving the best customer service. Handle complaints and compliments. Ensure that it was adequate coverage by doing schedules. Did daily deposit in the cash office.

Customer Service Manager (December 2006-November 2014)

Walmart (4469 Washington Road, Evans,GA,30809

Train cashiers supervise carts associates, people greeters, maintenance. Did audits on registers and pull and reset money in till. Coach and done evaluations. Took care of customers complaints and compliments. Ensure that cashiers were fast and friendly while taking care of customers. Call in equipment that was broken. Stock checkout registers and made special features with merchandise on the front end

Layaway associate ( February 2004-November 2006)

Walmart (4469 Washington Road, Evans, GA, 30809

Allowed customers to put items on layaway. Did bin audits on merchandise that was stored on layaway. Maintain records of customers to ensure that refunds were given out properly.

Cashier (November 2003-January 2004)

Walmart (4469 Washington Road, Evans, GA, 30809

Handle transactions via credit card payments, W.I.C, tax exempt. Zone and fill checkouts.

Skills

Focus, Personnel, Recruiting, Sales, Supervisory Skills

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