Manager Staff
Resume:
Flavia M. Jones
***** *. ******** ***, *******, IL 60002
*******@*****.***
Professional Profile
Enthusiastic self starter who quickly learns systems, processes and tasks and can lend insight into improving efficiency and quality.
Excellent inter-personal skills in communicating with all levels of staff and management. Understanding of maintaining a professional and confidential business environment.
Ability to combine strategic and marketing skills with business and management acumen.
Qualifications
Microsoft Word, Excel, Power Point, Matrix, QuickBooks, Xactimate, Kronos, YGL, Yardi
Experience
Bickford Assisted Living and Memory Care, Crystal Lake, IL 2014 – 2016
Community Manager (May 2015 – February 2016)
Responsible and held accountable for the productivity of each department.
Marketed and developed new business through outreach and thorough lead followup.
Responsible for on time invoicing, payroll and A/P entry, rent receivables, and collection calls.
Created and maintained employee schedules.
Developed ads, interviewed, hired, on-boarded new employees.
HR responsibilities including quarterly reviews, rewarded and disciplined employees.
Generated various reports accurately and in a timely manner.
Maintained safety and security of res25%idents, staff and guests.
Remained on call 24/7.
Community Assistant Manager (August 2014-May 2015)
Conduct tours of the community and provide information for incoming residents.
Assisted with invoicing utilizing Matrix system.
Oversaw daily activities of support staff including Housekeeping, Maintenance and Caregivers.
Assisted with payroll processing utilizing Kronos payroll system.
Maintained resident and employee files.
Assisted with employee training and development, reduced employee turnover by 25%.
Reduced absenteeism of employees by 75% in the first 4 months.
Increased resident satisfaction by increasing activity and meal choices.
Adjusted schedules to increase productivity and decrease overtime.
Heritage Woods of McHenry, McHenry, IL 2011 – 2014
Move-In Coordinator (November 2011 – August 2014)
Maintained compliance in the areas of tenant leases and certifications.
Counsel families and respond to inquiries in a timely manner to ensure successful future placement.
Process applications, research and verify personal financial information and maintain confidentiality.
Conducted tours of the community.
Increased efficiency of placement of new resident by establishing and improving procedures for room readiness.
Allstate Insurance Company, South Barrington, IL 2010 – 2011
Property Claims Adjuster (May 2010 – November 2011)
Investigated and processed property damage claims valued at $2 million per year.
Evaluated catastrophic claims for policy holders.
Interviewed, investigated and performed due diligence with policy holders for purposes of validating claims.
Prepared risk assessment based off of claim validations to process 100 claims monthly.
Wrote estimate and settlement offers and presented to policy holders.
Maintained claim decisions and file documentation.
Processed over 1200 claims per year.
Carson-Stoga Communications, Schaumburg, IL 2002 – 2010
Office Coordinator/Events Planner (November 2002 – December 2010)
Prepared and presented client proposals that included budgets, timelines, materials and vendor and client obligations.
Worked closely with staff, caterers, meeting planners and other event specialists to ensure a seamless execution of the clients’ vision.
Assisted in the design and executed visual themes and managed relationships for special events with high profile clients such as Vienna Beef, Kronos, Plaza del Lago and Lake Lawn Lodge.
Compiled time card information into the time card software program.
Utilized QuickBooks to enter invoices, post payments, and execute checks for payables.
Made GL entries and worked with accountant as month end was reconciled.
Education
Bachelor of Science: Business Administration
Elmhurst College, Elmhurst, IL
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