Customer Service Manager
Resume:
Erica Simmons
Athens, AL
***************@*****.*** - 256-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
CSR/Accounts Receivable
United Financial Services - Decatur, AL - October 2010 to Present
• Analyze financial statements and credit reports to determine strategies for meeting clients' financial objectives
• Provide support for the company's sales efforts
• Use extensive customer service to communicate credit, sale approval, and collection information to necessary parties
• Maintain exceptional standards of accounts receivable by consistently reducing collections under 3% monthly Assistant Manager
Title Max Inc - Decatur, AL - September 2008 to September 2010
• Maintain atmosphere of compliance by managing all store operations to ensure that, among other things, sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operating procedures and all applicable laws
• Increase store profitability through customer relationship development, community involvement, marketing, employee training and managing all store operating expenses
• Prepare and analyze company reports and communicate information as necessary to various levels of management
Customer Service Support
Verizon Wireless - Huntsville, AL - July 2007 to September 2008
• Resolve customer complaints via phone.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges. Customer Service Manager
Wal-Mart - Athens, AL - November 2004 to July 2007
• Investigate customer's problems and find solutions.
• Hire, train, and terminate customer service agents.
• Analyze data and statistics.
EDUCATION
Bachelor of Science in Accounting
Athens State University - Athens, AL
December 2016
LINKS
https://www.linkedin.com/in/erica-simmons-4b4000a1
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