Executive Assistant Customer Service

Karen Pigga-Capulish

Executive Assistant

*** ******* ***** ********* ****, GA 30269 570-***-**** ******@*****.***

Qualifications Summary

lAccomplished executive assistant offering 8-1/2 years of administrative experience reporting to a CAO and other top executives.

lConsummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.

lProficient user of MS Office (Word, Excel, PowerPoint, & Outlook) & Adobe Acrobat

Professional Experience

Manager for the Department of Student Success, 1/2015-12/2015 Johnson College Scranton, PA

lProvided administrative and business support to the Senior Director of Academics in managing work flow of the Academic Affairs Department.

lMaintained Senior Director’s calendar -- planned and scheduled meetings, teleconferences and travel.

lStandardized department filing system to increase efficiency.

lManaged personnel reports for 80 employees.

lIncreased meeting efficiency by developing meeting agendas.

lDeveloped and proofread educational submissions for the PA Department of Education and ACCSC (Accrediting Commission of Career Colleges and Schools)

lPrepared correspondences to internal and external constituents.

lDeveloped and maintained various reports for tracking student success.

Executive Assistant to Chief Academic Officer, 3/2007 to 1/2015 Johnson College Scranton, PA

lMaintained and coordinated CAO’s day-to-day meeting, travel, and vacation schedules.

lCollaborated with faculty and staff on special projects and events.

lCreated and maintained computer and paper-based filing and organization systems for records, reports and documents.

lPrepared and proofread educational submissions (some over 8,000 pages).

lProvided logistical support to visiting executives in coordination with Executive Assistant to President.

lServes as chairperson of Professional Development, Commencement, and Employee Activities Committees.

lSupervisor to Administrative Assistant to Academic Affairs.

lReceived award for exceptional Teamwork two (2) years in a row.

lChosen by President to serve on IDEA Committee and President’s Leadership Institute.

lPromoted to Management team in January of 2015.

Inside Sales Representative, 7/2001 to 7/2006 Quadrant EPP Scranton, PA

lActed as liaison between outside sales representatives and accounts located in the U.S and Canada.

lConducted business to business telephone sales.

lManaged sales territory with annual volume of 5 million dollars.

lContacted new and existing customers to discuss how their needs could be met with specific products and services.

lQuoted prices, credit terms and other bid specifications.

lResponded to all customer inquiries in a timely manager.

lReceived award for exceptional customer service.

Paralegal, 7/1998 to 7/2001 Brian J. Cali & Associates Dunmore, PA

lOrganized and executed an extensive court calendar for 3 Attorneys.

lAccurately entered client data into a company -based software program.

lExtensive experience with dictation.

lArranged all correspondence on behalf of the attorneys.

lMet with clients and other legal professionals to discuss case details.

lConducted client interviews and all client intake services.

lDrafted legal complaints, summons and interrogatories.

lComposed and typed routine letters of correspondence.

lPerformed client billing in Timeslips Program.

Education & Training

BS in Business Administration Marywood University SCRANTON, PA

Certifications:

Paralegal, Penn State University, Scranton, PA

Training Completed:

lSkillPath: “Managing Multiple Projects, Objectives and Deadlines”

lFred Pryor: “The Exceptional Assistant” and “Successful Communication Skills for Women”

lStephen R. Covey: “The 7 Habits of Highly Successful People”

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