Santhi Krishna Balakrishnan Sobhana

313-***-****

santhikrishna,actzng@r.postjobfree.com

https://www.linkedin.com/in/santhi-krishna-pmp-02a35537

Over 10 years of experience providing business analysis, process improvement, and project management services for a global IT consulting firm, Tata Consultancy Services. Delivered direct client services to multi-national client organizations including Chrysler (Auburn Hills, MI) and USAA (San Antonio, TX).

Functional Areas of Expertise: Financial services: banking (global revolving credit cards and charge cards), insurance (life, health, property, and casualty), and manufacturing (automobile).

Specialized Skills: Business & Statistical analysis, Requirements Gathering, Data Modelling, Process Mapping, Gap analysis, Transition & Change management, Portfolio management, Stakeholder engagement, ITIL implementation, Project management.

Certifications

Scrum Fundamentals Certification (Agile Methodology), Scrum study- 2014

Six Sigma Greenbelt certification, Tata Consultancy Services Limited - 2013

Associate of Insurance, AICPCU - 2013

Project management Professional (PMP) Certification, Project Management Institute (PMI) - 2010

Information Technology Infrastructure Library (ITIL) foundation Certification, Exin - 2006

Education:

Master of Science in Management Information Systems and Business Analytics (August 2015- April 2016) University of Michigan-Dearborn, GPA 4

Master of Business Administration in Information Systems and Business Analytics (June 2014 - August 2015) Vellore Institute of Technology, Chennai, GPA 4

Bachelor of Technology in Applied Electronics and Instrumentation (June 1999 - June 2003) Collage of Engineering, Trivandrum, Kerala, GPA 3.6

Work Experience:

Tata Consultancy Services July 2003 – Present

Technical Project Manager, Chennai, India (2010 –2014) Client: Continental Casualty Company

Managed multimillion dollar legacy modernization project involving extraction of rules from legacy system, transformation and re-architecture of legacy system to object oriented system for Continental Casualty Company.

Implemented lean methodologies that resulted in optimizing employee's time to finish the tasks by 10%.

Implemented Six Sigma project which reduced overall processing time of transactions by 15%.

Championed strategy for Process improvements in the account.

Project Quality Manager, Michigan, USA (2009 -2010) Client: Chrysler

Coached and mentored Project Managers on the Project Management process for Automobile giant Chrysler.

Performed informal audits to ensure the manufacturing processes are being followed and summarized Audit results to the VP.

Analyzed samples of key Sarbanes-Oxley (SOX) controls for Program Change and Program Development and tested them for compliance to the SOX processes using the SOX Effectiveness Testing Templates.

Consolidated Compliance reports to review with management and developed re-mediation plans for non-compliance.

Business Analyst, Texas, USA (2006 -2009) Client: USAA

Analyzed the current business rules in JRules and co-coordinated with business architects in identifying gaps in the process of risk class assignment for insurance client.

Categorized business rules and created new business rules to fill gaps in the current process. This was done to implement e-products in insurance.

Mapped the risk classes accurately to prevent manual intervention of member service representatives.

Gathered requirements for medium and large size projects and conducted statistical data analysis for business.

Technical Project Leader, Bangalore, India (2005 – 2006) Client: Bank of America

Managed multiple data warehousing projects which included cost, scope, time, stakeholder and risk management for banking clients Bank of America and AMEX.

Received client appreciation completing process improvement for one of the legacy systems which resulted in 15% annual costs saving.

Mentored staff in methodology and consulting excellence and encouraged best practice in project management.

Programmer, Bangalore, India (2003 - 2005) Client: AMEX

Developed Extract Transform Load (ETL) framework for managing data for banking client and received appreciation for accurate reporting of project status to senior managers.

Optimized SQL query involving end testing of application which resulted in Annual cost saving of $30,000.

Coordinated Six sigma meetings and trainings and conducted Business Continuity Planning (BCP) meetings and drills.

Academic Projects:

Forecasted stock prices of Tata Consultancy Services Limited using IBM SPSS (statistical analysis tool)

Analyzed Sales at Walmart using Tableau (Visualization tool)

Performed sentimental analysis of perception on TCS before and after layoff, based on Tweets using Rstudio

Optimized Portfolio of Indian IT Sector using Excel

Forecasted share prices of Tata Consultancy Services Limited using Weka (statistical analysis tool)

Implemented data warehouse for Wayne County Community Hospital using Access database

Performed decision analysis of Taxeco-Pennezoil case using Precision tree

Volunteering experience

Volunteering Faculty - PMP training at PMI Delaware Valley Chapter

Talent Ambassador - Mentor for new students at University of Michigan

Skills:

Computer Skills: Proficient in Mainframe, COBOL, SQL, DB2, IMS, Ezytieve, SAS, IBM SPSS, Rapidminer, R studio, R, Tableau, Weka, Alteryx, Precision tree, Minitab, Microsoft Project plan, Visio, Word, Excel, PowerPoint, Access, HTML, Python, Java and C++ programming.

Contact this candidate