Customer Service Data Entry

MARJORIE LYNN SCOTT

***** **** ***** **** #****; Euclid OH 44132

Home: 216-***-****; Cell: 216-***-****; Email: ************@***.***

EMPLOYMENT HISTORY

Euclid Police Department 11 / 2011 – Present

Euclid OH 44123 Phone: 216-***-****

Position: Record Clerk

Duties: greet, answer and direct all questions/concerns from customers relating to public record request, warrants, bonds and etc. via phone, postal, fax, email and in person; classifying, sorting, scanning and filing police reports, correspondences and receipts; enter and retrieve LEADS (Law Enforcement Analytical Data System) data on wanted persons via using CRIS software system; read and sort incoming material from the filing system; furnish, copy and scan data and reports requested by authorized personnel and the public; enter accident/incident reports, traffic and criminal citations in our records management system (TAC data entry software system); enter warrants in both our TAC and LEADS software systems; maintain an orderly filing system that will allow easy and efficient retrieval of police reports and other correspondences; maintain and fulfill email public records requests from customers; process all vehicle tow releases; assist a coworker in balancing cash box; fulfill local background criminal checks; gather domestic violence statistics on monthly basis to send to OHLEG (Ohio Law Enforcement Gateway) in Columbus Ohio; sign and distribute packages from FEDEX, UPS and US Postal to different departments at Euclid Police Dept., Euclid Municipal Court and Euclid City Hall; assist other departments with various projects and events.

Cuyahoga County Title Bureau 04 / 1999 – 07 / 2011

Cleveland OH 44114 Phone: 216-***-****

Position: Oath Clerk & Line Typist

Duties: answered/directed all questions/concerns from customers regarding their title requests via phone, in person and postal; documented, transferred and quality-checked vehicle/watercraft titles via using ATPSII data entry software system from Ohio Bureau of Motor Vehicles; collected all title and tax fees from customers for purchased vehicles/watercraft; notarized all title and title related legal documents; added liens on existing owned titles; canceled liens from titles when vehicles/watercraft are paid off; trained in house employees for document positions (data entry); assisted other departments such as filling in for telephone operator, mailroom department and mortgage department with various duties.

Pitney Bowes Inc. c/o BP America/BP Oil 06 / 1998 – 04 / 1999

Cleveland OH 44114 Phone: 412-***-****

Position: Customer Service Representative

Duties: answered/directed incoming calls; assisted customers with questions regarding their copy and mail order requests; scheduled conference rooms for BP America and BP Oil employees; typed various correspondences via using Microsoft Word; quality-checked all copy jobs when done; maintained, filled and shipped out training manuals to different BP Oil sites and gas stations; typed address labels for business cards; reported and logged in requests for copy machines in need of maintenance service; faxed correspondences to outside contractors for special copy requests; logged in request for packages for in house deliveries/pick ups; assisted the reprographic and mailroom departments for various duties and large projects.

Consumer Credit Counseling Services of Northeast OH Inc. 02 1993 – 06 / 1998

Cleveland OH 44115 Phone: 216-***-****

Position: Account Manager

Duties: handled incoming and outgoing calls from potential and existing clients; prepared, maintained and filed debt management programs for all new and old clients; scheduled appointments for clients; resolved problems in the clients’ best interest by using judgment and discretion; typed correspondences relating to debt management program; maintained and filed micro film records; trained new employees for account management positions; assisted other departments with special projects and events relating to debt management programs.

EDUCATION AND JOB TRAINING HISTORY

Cleveland Works Inc. (Job Training) – Cleveland OH 01 / 1992 – 03 / 1992

Graduated – Received Certificate of Completion in 03/1992

The Spanish American Committee Clerical Training (Job Training) 02 / 1988 – 08 / 1988

Graduated – Received Certificate of Completion in 08/1988

Cuyahoga Community College (Eastern Campus) – Highland Hills 09 / 1985 – 06 / 1987

Major: Dental Lab Technology – No Degree Received

Health Careers Center Vocational High School – Cleveland OH 09 / 1983 – 06 / 1985

Major: Dental Lab Technology – Graduated – Diploma Received 06/1985

**REFERENCES PROVIDED UPON REQUEST**

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