Customer Service Management
Resume:
LEELA ARJUNA RAO UPPALAPATI
Mobile: 614-***-****
E-Mail: ****************@*****.***
Professional Summary:
* ***** ** ********** ** Development, Design and testing of enterprise wide Web & Windows based applications and products using Microsoft Technologies.
2.5+ years of experience in developing application using Microsoft .NET framework, C#, LinQ, ASP.NET,WCF, ADO.NET, MS Sql Server, Entity Frame work.
Good exposure in Object Oriented Programming concepts and Data Access Technologies ADO.NET.
Experience in developing web and client/server applications using C#, Asp.Net and MS sql server.
Good knowledge in Windows Communication Foundation (WCF).
Hands on experience in Requirement gathering, analysis and writing and technical specifications.
Good Communication and interpersonal skills.
Demonstrated ability to adapt, learn and implement ever changing technologies.
Technical Skills:
Operating Systems : Windows 98/NT/2003/XP, Windows 7
Frame Work : Microsoft Dot Net
Programming Languages : C# (3.5 & 4.0).
Web Technologies : ASP.NET (3.5), HTML, XML, HTML5.
Scripting Languages : Java Script, Jquery, Ajax
Data Access Technologies : ADO.NET.
Databases : SQL Server 2005/2008.
Tools : Visual Source safe, Subversion (SVN), Team City.
Professional Experience:
Worked with wininfosys Pvt Ltd from December 2010 to April 2011 as a software trainee
Worked with TOLLPLUS India Pvt Ltd Hyderabad from May 2011 to Dec 2014 as a Software Engineer.
Educational Qualification:
Bachelor of Technology (IT) with 65%.
Masters in CSIS in University of Michigan.
PROFESSIONAL EXPERIENCE
PROJECT: #1
Title : Location Based Social Networking
Date : December 2010 – April 2011
Environment: ASP.NET, C#, Visual studio, HTML, JQuery, LINQ and MS Sql
Description:
Location Based social networking allow users to see where their friends are, to search location-tagged content with in their social graph and to meet others nearby. The recent availability of open mobile platforms, such as Apple I phones and Google Android phones, makes Location-based social networks much more accessible to mobile users . We present results of data analysis over user profiles, update activities, mobility characteristics, social graph, and attribute correlations .By using this application we can have discussions based on topic and add friends, send messages, find current weather and forecast weather information according to location.
User can view the friends in his current location.
Mobility of the system
Adding friends
Creating and viewing blogs
Forecast weather information
Problem Management Center
Roles and Responsibilities:
Requirement gathering and U.I design
Worked on Google API’s for finding the location and weather.
Used N-Tier Architecture for presentation layer, the Business and Data Access Layers where coded using C#.
Developed Cascading Style Sheets (CSS) for User Interface uniformly throughout the application.
Used HTML, Java Script and JQuery for developing controls and web forms.
PROJECT: #2
Client : COFIROUTE
Title : TollPlus
Date : May 2011 – May 2012
Environment: ASP.NET, C#, Ms Visual studio 2010, WCF, IIS v6.0, HTML, JQuery, LINQ, ADO.NET and MS Sql Server 2008
Description:
TollPlus is the first fully automatic toll collections systems. TollPlus is mainly useful for sophisticated video/image capturing equipment for full-time violation enforcement and provides some security components like Real-time toll plaza surveillance system, Automatic vehicle identification system (based on in-road sensors), License plate recognition, Zoom capability on captured images, Laser based Toll Audit Systems
Following are the major modules in TollPlus
Customer Service Center
Document Management Center
Violation Processing Center
Inventory Management Center
Report Processing Center
Problem Management Center
Finance Management Center.
Image Processing Center
Audit Control Center.
System Administration Center
Roles and Responsibilities: Software Engineer
Used N-Tier Architecture for presentation layer, the Business and Data Access Layers where coded using C#.
Written Stored Procedures, Functions and Triggers in SQL Server 2008.
Developed Cascading Style Sheets (CSS) for User Interface uniformly throughout the application.
Developed and consumed Web Services.
Used HTML, Java Script and Jquery for developing controls and web forms.
Extensively used Grid Views with sorting and paging.
Implemented Template Columns for Nested Grid Views
Developed User Documents for the Users
Unit Testing
Provided Production Support
LINK: http://www.91expresslanes.com/
PROJECT: #3
Client : ICICI Bank
Title : ITOLL
Date : May 2012 – Till Date
Environment: ASP.NET, C#, Ms Visual studio 2010, WCF, IIS v6.0, HTML, JQuery, LINQ, ADO.NET and MS Sql Server 2008
The ITOLL involves both automatic and manual toll collections systems. ITOLL is a copy of Tollplus Project with few enhancements in the Toll Plaza System.
Following are the major modules in ITOLL
Customer Service Center
Document Management Center
Violation Processing Center
Inventory Management Center
Report Processing Center
Problem Management Center
Finance Management Center.
Image Processing Center
Audit Control Center.
System Administration Center
Concessionaire Management Center
Roles and Responsibilities: Software Engineer
Involved in developing business objects using c#
Involved in developing web pages using asp.net web forms.
Data is stored in SQL database and retrieved using ADO.NET
Writing stored procedures for managing the data.
Unit Testing.
Production Support
PERSONAL PROFILE
Date of Birth: 21st March, 1989
Marital Status: Single
Expected employment status: Full time
Address: 4427 Panton bury street, New Albany,Ohio-43054
I hereby declare that the particulars furnished above are true to the best of my knowledge.
(Leela Arjuna Rao.U)
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