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Software Quality Assurance

Seattle, Washington, United States
September 16, 2019

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Keith Safavi


* Extensive experience as a software test engineer with fast paced software development projects

* Testing of software during all phases of development, from alpha code through production deployment

* Functional, user acceptance, exploratory, regression, localization and accessibility testing on all prominent desktop and mobile operating systems, browsers and devices

* Identifying, logging, status tracking and confirming resolution of issues found during testing

* Working closely with project teams to help develop design requirements into quality product features

* Prioritizing bug fixes and hot fixes for development and production build releases with product managers, developers, technical support and clients


Quality Assurance Tester, Google, Kirkland WA May 2016 to August 2019

* Tested Hangouts Meet, G Suite Hangouts Meet Quality Tool and Android Messages (RCS/MMS/SMS) from early design through product maturity

* Tested on all supported desktop browsers, Chromebox for Meetings (CFM, GVC) devices, and on Linux, Mac, Windows, Chrome and mobile android/iOS operating systems

* Created, updated and executed test efforts for numerous new features

* Flashed android OS versions and executed scripts and adb commands on mobile devices

* Filed software defect and feature request bugs

* Verified bug fixes for daily and production server build releases

* Screened, triaged and prioritized incoming customer feedback bugs with developers

* Localization and accessibility testing of all features implemented

* Coordinated testing efforts with project QA teams in other locations (on and offshore)

Quality Assurance Engineer, Possible, Seattle WA Jan 2015 to Mar 2016

* Functional, user acceptance, ad hoc and regression testing of various websites in supported browsers on desktop and mobile devices

* Created and updated test cases for existing projects

* Content Management System (CMS) testing for websites

Quality Assurance Engineer, Pop Multimedia, Seattle, WA Jan 2012 to Oct 2014

* User acceptance, functional, regression and e-commerce testing of numerous websites created for various clients

* Enterprise ticketing, customer management database and website integration testing

* Utilized Content Management Systems (CMS) to modify and publish website content

* End-to-end user experience testing of the product selection, purchase and checkout path

* API testing of database and user interface integration, and database verification of user input

* Log files analysis of server files to troubleshoot issues

* Mobile apps testing for iOS, Android and Windows platforms, and UAT and API testing

* Responsive design and accessibility testing of websites

* Google analytics tags verification of websites

* Testing of Java, Ajax and Flash features of websites

* Recorded, assigned and resolved bugs found during product development testing

* Created test plans and test cases for various projects

Web Tester, Possible, Seattle, WA Oct 2010 to Dec 2011

* Functional, user acceptance and regression testing of multiple websites for new and maintenance releases

* Created test plans and detailed test cases for web tests to be performed

* Recorded, assigned and resolved bugs found during all stages of testing

* Worked with clients to prioritize and resolve outstanding issues

Web Tester, GreenRubino, Seattle, WA July 2008 to Aug 2010

* Performed user acceptance (UAT), functional and regression testing for various web sites

* Deployed test and release builds with latest code managed in Team Foundation Server (TFS) to local and remote servers

* Created user acceptance test plans and test cases

* Introduced to the company, installed, customized and maintained our bug tracking software

* Recorded, assigned and resolved bugs found during development testing and after release to production

* Coordinated bug fix priorities and production releases with developers and clients

Quality Assurance Engineer, TrailFire, Seattle, WA June 2006 to March 2008

* Performed as the sole Quality Assurance Engineer at Web 2.0 startup company and responsible for all software testing tasks

* Maintained QA lab hardware and software, including Virtual Machines

* Created all test plans and test schedules for web content management software

* Performed all new features, regression and sanity tests before software update releases

* Ran daily automated tests

* Entered bug reports and tracked and verified bug fixes

* Moderated and maintained the user forum, answered user inquires and tracked reported software issues

* Provided all user technical support

* Created and regularly updated performance and analytic charts using data collected from automated scripts and other sources

Software Test Engineer II, Microsoft, Redmond, WA April 2005 to April 2006

* Tested Windows and MSN Messenger, Office Communicator, Live ID, Live Communications Server, NetMeeting

* Created and updated test cases for the various messaging clients

* Filed bug reports and tracked and verified bug fixes

Quality Assurance Engineer, N2H2, Seattle, WA Jan 2000 to Feb 2005

* Tested desktop and server web content filtering software and its compatibility with various other software

* Performed black box, functional, user interface (UI), performance and load testing

* Created and maintained a large (30+) server network with multiple domains for developers and QA testing

* Wrote test plans and test cases

* Set and managed development and release schedules and maintained necessary documentation

* Monitored day-to-day project status to assure expected progress and timely communication of issues

* Prioritized, assigned, and confirmed resolution of product defects

* Worked with Technical Support to provide quick hot fixes and work arounds for reported product issues

* Consolidated customer feedback reports for team focus of upcoming product improvements and features

* Assisted Product Manager and Technical Support with beta program deployments


* University of Washington, Seattle, WA

* CompTIA A+, Network+ and I-Net+ Certified Professional. Agile training. Basic HTML knowledge

* Testing tools: Google Test Tracker, Chrome Web Developer, Chrome Dev Tools, Firebug, Xenu, YSlow, SQL Inject Me, XSS Me, Wave, Omnibug, ObservePoint, Selenium, Wireshark, Fiddler, Charles proxy; FlashStation

* Bug tracking: Google Buganizer,JIRA, Bugzilla, FogBugz, Bugtracker.NET, TeamTrack, Product Studio, Bugzilla

* Database: Tessitura Enterprise Software; some SQL experience

* Content Management Systems (CMS): Kentico, Ektron, ExpressionEngine, Sharepoint

* Mobile: iOS, Android, Windows. Phones & Tablets. Kindle

* Android Studio, Windows Phone Power Tools, Windows SDK, Visual Studio; Team Foundation Server (TFS)

* Internet Information Server (IIS), Microsoft Virtual Server, ISA Server, Active Directory

* Windows Server & Windows Enterprise; Apple Mac; Linux

* Other software: Microsoft Office, Visio, Project; Google G suite, VMware, VirtualBox; Cisco CE, Cisco PIX, Check Point Firewall; Imaging Software, TestLodge, Urban Airship, Basecamp, Jenkins, AWS, BrowserStack, Confluence

* Language skills: English, German

Some of the websites, software and apps tested

* Google Hangouts Meet, Google Android Messages, Google G Suite Meet Quality Tool

* E-Commerce (CC and PayPal checkout path): Royal Opera House, Royal Albert Hall, San Francisco Opera House, Santa Fe Opera House, National Ballet of Canada, New York City Ballet, Steppenwolf Theatre Company, Seattle Symphony, Sydney Opera House, Joyce Theatre, Roundabout Theatre, Cerritos, McCarter Theatre, Houston Ballet

* Microsoft: Xbox online support, Xbox Live, Zune; OneDrive; MS Hardware

* Nintendo: Kid Icarus, Professor Layton, Phoenix Wright, SteelDiver, Holiday Gift Guide, Animal Crossing, Arts Academy (included testing on 3DS and Wii U)

* Mobile Apps: Seattle Sounders, ESPN Hub, CloudTix

* Other (includes responsive & mobile testing): Home Depot, Target, Nike, T-Mobile, Tiger Woods, Audi, Pella, Barrons, Janus Funds, AT&T, BECU, Coca Cola, St.Germain

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