Engineer Customer Service

Grover Reinaldo Mc Coy

*** *** ** ** *** Cross St.

Canton, Ohio 44702 Akron, Ohio 44311

Email: ********@*****.*** Phone: 330-***-****

Respond to: *******@****.***

OBJECTIVE:

Seeking a rewarding new position.

SKILLS:

(1) Customer service (2) Network Engineer / Sales Engineer [dotted-line to management]: Strong analytical and problem solving skills. (3) Certified Novell Administrator. Familiar with MS Office and WordPerfect. MSDOS 1.0, 2.0, 3.0, 3.3, 6.22; Windows 3.11[WFW], 95[A,B&C], 98[FE,SE,&ME], NT4.0 Workstation and Server, 2000 Professional, Server[W2KSP4],Site Server, Server Commerce Edition XP Professional [SP2 and SP3], 2003 Server, Vista, and, finally, Windows 7 Professional, Ultimate and Enterprise. (4) Effective written and oral communications. (5) Programming Skills: BASIC for Microcomputers [Ocean County College], FORTRAN [WATFIV] [Trenton State College], *minitab for Physical Chemistry homework [Trenton State College] (6) Environmental / Scientific / Chemistry: HPLC, GC, FTIR, IR, UV-VIS. (7) Teaching, training and tutoring.

EXPERIENCE:

Consultant/ Contractor/ Network Engineer Sept.2010 - Oct. 2010

Atlantic & Cape May Workforce Investment Board / Atlantic County Government Offices - Pleasantville, NJ

Assignment was as Contractor/ Consultant/ Network Engineer solely engaged with a project for Atlantic County Department of Administration, which centered around a CISCO 2811 Router. CISCO generously rewrote an IOS, within 24 hours [overnight]. The router took 5 CISCO Teams, 3 Case Numbers, a new IOS and me.

Technical Support / Advanced Technical Support Apr 2007 – Jun 2007

Vonage, Holmdel, NJ.

Technical Support issues: including new install problems, line problems, SIP protocol, jitter, resolved escalated technical support problems [2nd Tier and/ or 3rd Tier]. Transportation problems finished my 90 day probationary period, at about day 45. Loved this job.

Teacher, Physical Science and Chemistry: Aug 2005 – Apr 2006

Brick Memorial High School, Brick, NJ 08724

Quality Assurance Chemist May 2001

Laird’s, Distillery License #1 [since 1780], Scobeyville, NJ. Water testing, Line/Product Checks, Proofing: 80 to 190 proof [40% to 95% alcohol].

Contractor / Salesman Feb 2001 - Oct 2007

HMA PC Solutions, East Brunswick, NJ

Sold computers, laptops, printers, peripherals, networking supplies, etc., at computer shows in NY, NJ, PA, MD, etc..

Technical Internet Consultant Sep 1999 - Aug 2000

Metasoft, LLC., Southampton, NJ

Responsibilities included: Network installation [Novell® and Windows®™ Servers], Internet connection, network troubleshooting, repair; Firewalling, Verisign® Certification: on U.S. Securities and Exchange Commission [SEC] controlled network with sensitive data, which included retirement accounts for Philadelphia, PA area Police, Fire and Teaching personnel.

Sales Engineer [dotted - line to management] Mar 1999 - Oct 1999

Verio, Inc. - Princeton, NJ

Sales Engineer with a Nationwide Internet Service Provider, increased sales 700%. Supported sales force in Internet access technologies. Regularly met with C-Level People and Decision Makers. Proficient in Networking technologies, TCP/IP [BGP, OSPF, RIP, EIGRP], IPX/SPX; Routing, Subnetting, NAT, FIREWALLS, Cisco, Xedia and Netopia Routers, T-1’s, Fractional T-1’s, T-3’s, OC-3, OC-12, OC-48, CSU/DSUs, Bridges, Muxes, BOSS and PERL boxes [Mainframes to PC/Servers over TCP/IP], Dedicated and Co-located Servers [Unix, Windows, NetWare] and switches]. Designed custom routers and Internet access solutions for SMBs. Performed pre-sales telephone-based support. Attended vendors’ and company training meetings; performed training meetings for the sales force. Visited clients’ premises to view equipment and to ascertain needs [Prem. Visit to observe CPE]. Spearheaded reparations of downed/ misdirected websites. Troubleshot with the NOC Customers networks. Pointman for Verio-Princeton’s eMail, Questions, Problems, etc [IMAP, POP3, SMTP]. Went out with Salesmen as Technical Backup - more like an SME. Note on VERIO: Stock split three times, during my tenure.

VERIO was bought by NTT [Nippon Telephone and Telegraph] of Japan and thus became a Global Internet Service Provider. This was my First Job after becoming a Network Engineer with a Diploma from The CHUBB Institute, Marlton, NJ.

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EXPERIENCE:

Networking Assistant Jun 1998 - Jul 1998

Tekconnect, Inc. - Cherry Hill, NJ. [Temporary position]

Installed network computers in the Brick Township School District [10 schools, including two [2] High Schools and one [1] Middle School]; assisted in removal of outdated networking equipment and computers.

Computer Sales Representative Sep 1995 – Feb 1996

Leadman Electronics Company, Inc. - Piscataway, NJ [formerly, Edison, NJ]

Designed and sold custom CAD computers. Sold parts, software and peripherals to corporate, industrial banking/financial and vendor clientele. Began with 40+ cold [Class C] leads ended with 544+ [Class A] buying customers. Territory included NJ, PA, DE, DC, MD, VA, WV, NY, Canada and Sweden. Used Phone Disk, WinFax PRO and FoxPro.

Retail Electronic Store Management: Manager-In-Training Nov 1994 – Sep 1995

Radio Shack, a Tandy Corporation, District Headquarters, Howell, NJ.

Sold computers, peripherals and electronics. Performed in-store and on-site repair of customers’ computers. Responsible for all repairs, customer service, inventories, new store move-ins, signage, pricing, opening and closing the store: Keyholder.

Won several sales awards; always in the top six [6] in the district [selling] which covered approximately 1/3 of the landmass and population of New Jersey [from Quakerbridge Mall, Lawrenceville, to Keyport, to Pleasantville, NJ].

Established rapport with customers.

Contractor, Manager of Chemical and Materials Engineering, Chemist Apr 1993 – Dec 1993

Eco-Tech/RAM-Q, Manasquan, NJ. Performed developmental, research, design and manufacturing, chemical and engineering work for a custom leak detection tape project for Brookhaven National Laboratories' Nuclear Reactor Division. Responsible for Research, Design, Vendor/ Material Selection, Employee Training, Quality Assurance, Quality Control, Manufacture and Packaging. Patent applications filed. Sub-Contractor. Government contract. Nuclear Regulatory Commission [NRC].

EDUCATION:

Geo-train [Global Knowledge (at CISCO)], Montvale, NJ Aug 6, 1999

Certificate of Completion: Designing Cisco Networks: Boot-Camp/Cisco Certified Design Associate (CCDA) Class.

Watchguard Global Headquarters, Seattle, WA Jul 1999

Corporate Firewall Training

SonicWall, Inc., San Jose, CA Jun 1999

Corporate Firewall Training

New Horizons, Princeton, NJ Jun 1999

Certificate of Completion: Microsoft Outlook Intermediate Class (MCP availability)

The CHUBB Institute, Marlton, NJ Mar 29, 1999

Professional Diploma received. Network Engineering and Data Communications (GPA = 3.88/4.00)

Coursework coverage included CNE, MCSE, some Unix [including Posix]

Graduation was March 29, 1999. I was already hired at VERIO [Nationwide ISP] on March 26, 1999.

The College of New Jersey [formerly, Trenton State College], Ewing, NJ May 27, 1987

BS Degree in Chemistry (3.26/4.00 GPA), Minor in Biology. Manicole Award for academic achievement.

Student Government: Student Senator - Representative to the Chemistry Department, 1981-1982

Appointed Engineer, WTSR - Student Radio - Trenton State College, Ewing, NJ. 1981-1982

Ocean County College, Toms River, NJ Jun 11, 1980

AA Degree in Liberal Arts - Science. Marthe Zisman Award for excellence in French [five Awards total. Student Government. Senator/Representative to Ocean County College’s College Assembly: Master Plan and Review Committee; and, the College’s $3.2 Million budget of 1980-1981. President Modern Language Club [languages: French, Spanish and German]. Assistant Program Director - WOCC - Student Radio - Channel J cable: Classical, Rock, Jazz - Christmas Show. FCC Third Class Radiotelephone License, with Broadcast Endorsement Licenseholder. Who’s Who at Ocean County College.

Ocean County Vocational-Technical Schools [OCVTS], Toms River, NJ

Transmission Rebuilding Class, Toms River-North High School [OCVTS], Toms River, NJ. Spr. 1978

Transmissions rebuilt included: the FMX, C4 and C6 [Ford Motor Company].

Engine Rebuilding Class, [OCVTS], Rt. 571, Jackson Twp., NJ. Certificate of Completion. Fall 1977

Engines rebuilt included: Small Displacement Chevrolet Engines [Small Block Chevy engines], Chevrolet Motor Division, General Motors.

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EDUCATION:

High School Graduate: Jun 20, 1974

Jackson Memorial High School, Don Connor Blvd], Jackson Township, New Jersey

Senior Representative, ages 15 and 16: Jackson Township Mayor's Youth Advisory Council, Winter - Spring 1974

Co-Chaired, simultaneously two projects: Operation “Clean Sweep” – Cleaning up debris from Jackson Township Public Property, [ie.: intersections,] to benefit JacksonTownship, NJ residents, et. al.; and a Special Olympics, at Lakewood High School, Lakewood, NJ. to benefit local children with Down’s Syndrome [Trisomy 21]. Both events took place on April 13, 1974.

LICENSES, MEMBERSHIPS, CERTIFICATIONS: Assorted Pertinent Information:

Certified Novell Administrator, Novell, Provo, UT Jan 1999

Teacher of Physical Science, The State of New Jersey, Board of Education,

Board of Examiners, Trenton, NJ. Expires: never. Issued: Feb 2003

*NEA- National Educators Association. *NJEA- New Jersey Educators Association.

REFERENCES: Available upon request.

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